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    HP Envy 15 CONSTANT blue screens! I Can't get any of my work done, can't ship it off to HP

    Discussion in 'HP' started by myk7, Feb 28, 2011.

  1. myk7

    myk7 Notebook Enthusiast

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    A month ago I bought an HP Envy 15. I figured I'd spend the extra money and get a sweet machine. It's nice, WHEN IT WORKS- I am a creative professional and use my PC for a LIVING, and this thing blue screens VERY often when I try to get any work done. I can't send the computer off to HP- I literally can not afford to be without the pc for a week or 2. It is just not an option. The computer has ALL my work and ALL my files on it. What can I do?!? This is absolutely ridiculous. It's BSOD's 5 times in the past 20 minutes!

    FYi: BIOS updated, all graphic drivers updated, everything updated. The minidump file is saying that ntoskrnl.exe is the problem:

    022811-22464-01.dmp2/28/2011 8:20:47 PMUNEXPECTED_KERNEL_MODE_TRAP0x0000007f00000000`0000000800000000`8005003300000000`000006f8fffff800`02e38eb0ntoskrnl.exentoskrnl.exe+70740NT Kernel & SystemMicrosoft® Windows® Operating SystemMicrosoft Corporation6.1.7600.16695 (win7_gdr.101026-1503)x64 C:\Windows\Minidump\022811-22464-01.dmp8157600275,520
     
    myk7, Feb 28, 2011
    #1
  2. Star Forge

    Star Forge Quaggan's Creed Redux!

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    Could be faulty RAM modules, use MEMTEST to check the integrity of the RAM modules.
     
    Star Forge, Feb 28, 2011
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  3. ncc1701k

    ncc1701k Notebook Consultant

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    BSOD is one those things that have a pretty low fix rate. MEMTEST might reveal some problems, but more oft than not it won't tell you a thing.

    Returning it to HP and let them deal with it is probably the best idea. I assume you bought the refurbished model, which sometimes can give you lemons. Better replace it now before the 3 month warranty is up.
    As a temporary holdover, you can always go to walmart and pick up a cheap $400 laptop. I believe they have a 30-day return period, so just return it once your Envy 15 is fixed.
     
    ncc1701k, Mar 1, 2011
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