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    HP Envy 4 powers off itself

    Discussion in 'HP' started by p997tt, Oct 29, 2012.

  1. p997tt

    p997tt Newbie

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    After using my Envy 4 ultrabook for three and a half month, the laptop screen suddenly turned black while I was using it and I couldn't do anything but to hold the power switch for 5 seconds to power it off.

    Now whenever I try to power it on again, the laptop just powers itself off after 1 second. The followings are the few things I tried, which still resulted in the same problem:

    - use only the battery (fully charged)
    - use only the power adapter (unplugged the battery cable)
    - removed both RAM (just to see if they are shorting the circuit)
    - removed the HDD connector (just to eliminate software issues)

    Has anyone else experienced the same issue? (with either this or the Envy 6 ultrabook)

    I will most likely have to bring it back to the retailer that I bought it from but just one more question - I have replaced the internal 500GB HDD with my own SSD (have already swapped it back now). Would doing so void the warranty for HP?
     
    p997tt, Oct 29, 2012
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  2. trinitro

    trinitro Newbie

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    Had the same problem two weeks ago. I solved it by trying to power it on several times (gave a few minutes break between each try). It booted just fine after about 20 tries. I called hp and they told me that it was a hardware failure and that they'd repair my unit for free, but since I got mine up and working again I didn't send it over.
     
    trinitro, Oct 29, 2012
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  3. ibanezbass

    ibanezbass Notebook Guru

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    Same thing happened to me on my Envy 6t. I tried to power the stupid thing up who knows how many times. I tapped the bottom, begged, and pleaded with it. No luck. I didn't want to remove the bottom case for fear that I might break a clip and HP deny service, so I sent it in. When I got it back, all they did was "re-seat components". And replace my keyboard, but that was an already existing issue :).
     
    ibanezbass, Oct 29, 2012
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  4. p997tt

    p997tt Newbie

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    Ok so I am not the only one experiencing this. Have had good experiences with HP laptops in the past so I really didn't expect things like this would happen given that the laptop is only 3 months old (and I am not the only one either). :(

    I have already tried powering it on for not sure how many times now but it's still not working. I called up HP and they will send someone to pick up the laptop. Let's wait and see what they say the issue is with mine.
     
    p997tt, Oct 30, 2012
    #4