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    HP Envy Beats Edition - USB Issue (beginner)

    Discussion in 'HP' started by cohen43, Aug 14, 2011.

  1. cohen43

    cohen43 Newbie

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    Just wondering, I have had my Envy 14 Beats edition for 4 weeks.

    Now when i go to use one of my usb ports for my iPhone it will stay connected for around 20 minutes and then disconnect and then re-connect and so on......

    Now when i use the other usb port i dont have this problem.

    Will i need to send the laptop back to HP? or can i resolve this issue my self?

    Cheers
     
    cohen43, Aug 14, 2011
    #1
  2. yknyong1

    yknyong1 Radiance with Radeon

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    Which port? Which specific ENVY model are you having issues with? If it's the USB 3 port then you may want to reinstall the driver. Otherwise it is likely to be a hardware issue.
     
    yknyong1, Aug 14, 2011
    #2
  3. saturnotaku

    saturnotaku Notebook Nobel Laureate

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    If you have a current-generation Envy 14, do not use the USB 3.0 port to sync and charge your iPhone. I tried doing that with a different notebook, and it disconnected in the middle of a software update. I had to do a factory reset.

    Use the USB 2.0 ports instead.
     
    saturnotaku, Aug 14, 2011
    #3
  4. cohen43

    cohen43 Newbie

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    I only have two usb ports on the laptop, I have only had the laptop 4 weeks, so I assume its part of the new generation? How do I find out?

    Cheers
     
    cohen43, Aug 14, 2011
    #4
  5. SoMeAm

    SoMeAm Company Representative

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    If the issue persists after reinstalling the drivers it could be a HW issue. I would recommend contacting HP. If you need any assistance with this I work for HP. Please send me an email at [email protected] with your product and contact information. Please include in the subject line Attn: Veronica-NBR.

    "The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of HP"
     
    SoMeAm, Aug 15, 2011
    #5
  6. kingp1ng

    kingp1ng Notebook Evangelist

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    All HP Envy 14 laptops have had 3 USB ports since the beginning.

    The 2 ports on the left ARE USB 2.0. Use those.
     
    kingp1ng, Aug 15, 2011
    #6