HP Exchange Process

Has anyone ever exchanged their defected/messed up laptop? I just received a dv8t quad and it has a defective keyboard (by it doesn't work AT ALL). I am thinking for filing for an exchange. I checked online and I found that it was like the return process.
Could you guys tell me how the exchange process works and experiences and how long it takes to get your laptop back?

 

Basically what they do is you get a return label to send in your laptop once they diagnose the problem as a hardware defect after you run through tech support with them. I'm assuming you're within the 21-day return window but after calling up tech support and confirming it's a hardware problem you should get a service number on their record (this saves you time later even though the issue is obvious).

Once you have that call 888-999-4747 and wait until the prompt for returns and exchanges come up and pretty much tell them your issue and reference the service number you got from tech support in case they want to confirm it's defective and needs to be exchanged. After that they should set you up with a return label and they build your new laptop after they receive the returned defective laptop.

As far as how long the process will take it can vary, but they're supposed to expedite exchange orders as far as what I've been told with my exchange. Be sure and ask how long it will take so you have something on record to go with. Good luck on your return process, hope this helped.

 

How long is the exchange process?

 

Within the return policy, just return it and let them send you a new one. There is no official "exchange policy". All they'll do is fix it under warranty if you send it in without requesting a return/rebuy, and if it's still under the return policy, why put up with a potential shoddy repair when you can just get another one?

 

I had to return my new dv5t last December when I first bought it. After a slew of major problems, I realized that it was always going to be defective if I kept it --- BUT I didn't want to give up having a computer for a few weeks. So I bit the bullet and PURCHASED A NEW ONE --- keeping the old one until I was sure the new one was running well (which it was). I could have opted to do an "exchange" as I was within the 21 day period, but there was no way they would let me keep the old one until I received (and tested) the new one. So I went ahead and placed the 2nd order. Of course the down side is you have to be able to pay the 2nd purchase price, but you do get your money back, and HP did credit me with the refund without being reminded.

If you decided to do your exchange this way, here's a couple of sidenotes for you: the new computer actually came relatively quickly, in just over 2 weeks. When HP credited the return of my 1st laptop, the amount wasn't correct, and I had to make several phone calls to customer service to correct it --- which they did. And here's the great part --- when I purchased the 1st laptop, I didn't know about all of the discount coupons and deals that are always available for the purchase of laptops. BUT by the time I purchased the 2nd one, after reading all about it on this forum, I learned all about them. So laptop #2 was significantly cheaper than #1 because I was able to utilize 2 substantial coupons! But even if I hadn't gotten the coupons, I still would've been very glad I made the return because living with a defective laptop is Hell --- and now I have one that is pretty close to perfect.

 

how much did u pay for ur laptop? I paid about $1600 USD for this load of crap... i so what regret not researching before buying this hp crap laptop...

 

Lol,
When I contacted HP Case manager about my overheating DV6z HE asked me WHY I didn't search the net before buying!!! I was like WTH, he's telling me that I should've known better and not buying their stuff!

 

I paid close to $2,400 for my first dv5t because I didn't know about using discount coupons. When I exchanged it, and used coupons, the same machine (with a slight upgrade) cost me around $1,800. And the 2nd time around I got a virtually perfect dv5t (as far as I know). And yes, mine does get somewhat warm with long usage on line, but it doesn't get hot, so I guess I'm very lucky in the overheating department. I'm not a gamer though, and have never tested out how hot it would get if I was gaming.

 

Yes, gaming is one of those tasks that makes the CPU run at maxclock-max volts almost 100% of the gaming session. Temperature goes up.
Also, as the DV5-DV6 laptops share the same heatsink/fan with the graphics card, as the GFX card renders 3D, it also runs at max clock so again higher temps.
Then both CPU and GPU have to "evacuate" all the heat thru the PUNY cooling system of HP's DV-series laptops.


All in all, nice that your DV5t's temps are in-check.

My Case manager told me I shouldn't be gaming (BIG LOL) because those computers are not meant to game at all. LIES!

Now HP tells it's consumers who bought laptops with dedicated graphics chips
NOT to use them for gaming, just to compensate for POOR COOLING and tell the consumer he's at FAULT, because he's abusing the hardware.

All that craze about really thin laptops made HP and other computer manufacturers to privilege design over functionality.

 

That is unreal. I can't believe HP would even say something like that. I guess their customer service is really lousy.

 

Yeas I guess we can't generalize, but at least the person in charge of my situation was like that.

I'm like WTH, ATI/AMD advertises it's hd4650 to be a midrange gaming card (at least the mobility version)....

From ATI/AMD: