HP INDIAN SUPPORT BY PHONE IS TERRIBLE

HI guys, I had a minor problem with touchpad on Notebook, so I decided to check online chat with support people, and they made me restart my computer 10 times and do system restore 3-4 times, now I see now effect, it only screwed up my programs. So, then I decided to call them OMFG, sorry for language, but I am really mad. Those indian people so stupid, or maybe they do it on purpose to make us stop calling for help. They had been transfering me between departments for 2 hours, and every stupid department ask for model number, phone number, ect., and they tells me"oh we are not pavillion notebook CTO support", "we are something else(dumb people). So I guess I'll go to BestBuy and consult them, I hope they'll help me.

zv5000z AMD 64 3000+ 1.8 Ghz 768 DDR SDRAM 15.4" WXGA (1280x800) 30 GB 4200 RPM Hard Drive 64MB NVIDIA(R) GeForce(TM) 4 440 Go

 

I just purchased a ZV5000 CTO and I had to call HP tech support twice. I never got to India, though. Both calls were in the US. Both calls lasted over 2 hours (no hold time) And, basically, they didn't solve the problem, but I really felt like they were trying and that they actually cared, seriously, I was surprised [ ]

I don't know why you are getting India, that sucks, I know. I called for support on a Netgear wireless router... and the dude was nice, but it was HARD to understand him. I also feel pretty bad when I know he's getting paid for a job someone here in the US would love to have [V]

*** ZV5000 AMD64 3000+ ***

 

i know what u mean i deal with callers all the time who get to india and just cant stand it


the call center im at are tyin to get all the problems takin care of with India...trust me HP knows but they wont do **** about it...its considered a 'equal oppertunity'

BS because they are screwin their company over and it just means an extra cheap cent for HP

I'd rather be skateboarding

 

Sauriol is right. We feel your pain in regards to India. They may screw you over during tech support, but we have to deal with the clean-up afterwards. It's a real PITA to try to correct all of the mistakes(from spelling errors to incorrect service information) they make in our system and try and make up for all the blatant lies and misinformation they tell customers and the absolute horrid troubleshooting given. Usually it is not their fault, they are simply not given proper training. Whoever is training them and then allowing them on the phones before they are adiquitly trained is the one to blame. Whoever those person(s) are should have something very horrible happen to them(hopefully involving a great deal of pain).

If you want to get to the notebook support located in North America here is what you do call 800-474-6836, when the guy asks you to say your full product name(after the language options) say "connect" then say "home", when you get to the call director ask them to transfer you using "transfer code 250", this will make sure you don't get to india support and get to us here. Basicly we are the only division that handles the older notebook and the custom built units.

Also if you are upset about the inferior support from India, write to HP Corporate and lodge your complaint, this will go further than screaming at us or talking to a supervisor, you are preaching to the saved.

Josh

 

josh ownes India

I'd rather be skateboarding