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    HP International Warranties (esp. India)

    Discussion in 'HP' started by urbanmojo, Aug 2, 2005.

  1. urbanmojo

    urbanmojo Newbie

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    Hi:

    I'm looking into buying a notebook and realized that a long, international warranty is going to be important for me, as I am probably moving to India in one year for a period of two years. (and I'm a consultant so I use my notebooks heavily).

    Dell told me, surprisingly, that they probably wouldn't honour my Dell warranty in India as they are not supposed to even sell me a laptop in the states if I tell them I'm going to India with it (something about India being 'non-compliant'). HP has 3 year global warranties on their business laptops like their NCxxxx and NXxxxx models, with only 1 year global warranties available on personal machines like Pavilion (mail in, with next day on site available). I tried to get them to confirm that I would be able to get the same service in New Delhi, but the best they could do was give me HP's number in Bangalore, which of course I couldn't get through to.

    Please reply if you have any of the following experience / information:
    1. Experience with global warranties in India for HP (or any other notebook)
    2. Experience using HP global warranties in general in developing countries.
    3. Experience with other laptop manufacturers warranties in other countries.
    3. You know of reliable people that service laptops in Delhi quickly (assuming I can't get the warranty service I require).

    I've been to India a couple of times before, so I know enough to know that it could be confusing getting my laptop fixed.

    Thanks (and/or shukriya),
    Blair
     
    urbanmojo, Aug 2, 2005
    #1
  2. Venombite

    Venombite Notebook Virtuoso

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    I don't have any experience with warranties out of country, but regarding HP's repair facilities, it's usually limited to the countries they have websites for. Since they do have a site for India, I'm sure they have repair facilities there.

    I did a search for HP's repair facilities in India and this is the list I got.

    http://h50021.www5.hp.com/contacthp/in/servicecenters/

    There's a good 15-20 locations in this list. If the link doesn't work, just goto the HP India site, click on Contact HP at the bottom left, select HP Service Centers at the bottom of the page.

    Here's the info for the New Delhi facility:

    Hewlett-Packard India Pvt. Ltd
    24-30, Okhla Industrial Estate Phase III
    (Near Kashyap Motors)
    New Delhi 110 020 India
    Phone: +91 11 2684 6000
    Fax: +91 11 2684 6030

    You can purchase extended warranties for their Pavilion and Persario Consumer product lines to get the 3 years warranty (extended the 1yr std global to upto 3yrs global).

    Hope this info helps.

    -Vb-
     
    Venombite, Aug 5, 2005
    #2