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    HP Joke: "Your Opinion Matters"

    Discussion in 'HP' started by mimiagatha, Apr 29, 2011.

  1. mimiagatha

    mimiagatha Newbie

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    After being disappointed with the support I got, I wanted to post feedback at Hewlett-Packard Support Services
    Customer Feedback Survey    , based on the "YOUR OPINION MATTERS" form that I received. I tried to do it less than 48 hours after I received the laptop back from unsuccessful repair, using the code supplied. I was extremely disappointed and angered by a message saying that my code EXPIRED!. Is this the HP idea of a joke? Less than 2 days after receipt (I need some time to check, no?). And there is no way to do anything about it - no email, no phone, nothing. Walls! This is TERRIBLE!!! service.

    Anyone has some "HP ombudsman" email?

    NEVER and HP product again unless this issue is settled.
     
    Last edited by a moderator: May 7, 2015
    mimiagatha, Apr 29, 2011
    #1
  2. James D

    James D Notebook Prophet

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    you are in bad situation...
     
    James D, Apr 30, 2011
    #2
  3. XEROenvy

    XEROenvy Notebook Consultant

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    My experience with HP has been very very good!
    Call them up (customer service) and let 'em know about it. Ask them for some compensation, and I am sure that they can also help you with the Code being expired and all. ​
     
    Last edited by a moderator: May 7, 2015
    XEROenvy, Apr 30, 2011
    #3