Problems? See this thread at archive.org.
About 2 weeks ago(actually, it was 9/22 i think), I noticed that my DV2-1030US had a warped chassis(wouldn't sit level on flat surfaces). I don't how or why this had just become apparent as I've had my DV2 since April, but there it was, warped.
So, I sent an email to HP support. Within 10 minutes of the email, I received a response, asking me to send them my information and my laptops information. Within 15 minutes of sending the information, I received another response from HP, letting me know that I had been given a case number and that a box to ship my machine in was on the way.
Two days later, I received a box in the mail. The box conatained a plastic bag to place my laptop in, two foam holders to secure my latop in the box, a simple form to fill out and describe the problem, a single strip of packing tape, and a return shipping label. Perfect.
I shipped my laptop out the following monday(9/30 i believe) and, according to tracking, HP received it October 2nd.
Several days later, I received an qutomated email from HP letting me know that my laptop was in "repair" status and the estimated return delivery date was October 12th.
To me delight, my DV2 returned today! Yay. And, it appears to be fixed. It sits nice and level just like it should. There doesn't appear to be any damage from the repair or the shippin either(i took pictures before I shipped it, just in case).
The only thing that is a little confusing, is the the repair receipt sent with my laptop. The first paper has the "No trouble found" box checked, and the second sheet has a small letter that says:
"Dear Customer,
Your computer has been tested here at the HP Service Center and we have ben unable to duplicate the specific problems that you mentioned. your computer has passed factory performance and quality tests ans is operating properly."
Not sure what that means really... 'casue my laptop is fixed. And i know it's mu laptop from the scratches that are on it. Doesn't really matter, my laptop is fixed and I'm very happy with HP Customer Service.
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Glad to hear you had a good experience, especially with all of the HP Horror stories floating around the internet.
And that small letter is probably standard practice from the repair depot. Most of the time computers get sent in for 'hardware' issues that really turn out to be software issues... I doubt many people send in a lot of laptops with warped bottoms.
But so long as it sits flat and level like it should, i wouldn't worry about it
HP Laptop Repair Experience. Excellent!
Discussion in 'HP' started by JoJow, Oct 9, 2009.
