HP/Nvidia repair: died out of the box

I was pleasantly surprised when I received my notebook back from HP today. Web site said they were still repairing it.

I had the bad Nvidia chip problem. Hp repaired it once for free. Sent it back. Died within 1 week. HP took it back. Repaired it and sent it back again. Opened up the box, booted it. Only got a black screen.

Teck on HP chat had me tropubleshoot, no luck. She says it's a hardware problem. I asked politely for a replacement. she said no.

Do you think if I called in to support today (saturday) I'd be liekly to get a replacement or will I have to play this game 1 more time? I like the computer but there is obviously something very wrong with it when it dies twice in short order after repairs. Once after 1 week. and then once immediately. I've been without a computer now for 1 month. I need it for work.

Is there any particular phone number I can call that works better?

 

I'm sure if you argue a bit they'll give you a refund, depending on how new the system is. If the third repair doesn't fix the problem by law they'll have to give you a refund or a replacement system worth the cost your first.

 

sent it back one more time!

 

See if you can get them to send you an equivalent current series notebooks (dv5z, etc, whichever matches your screen size) as a replacement since they have AMD/ATI chipsets instead of NVIDIA. Under the circumstances you might get lucky.

 

lemon law is 3 times right?
one more to go

 

1 more to go is right. HP people have been friendly and haven't made me do too much dopey stuff, but the policy is still frustrating.

So awaiting the delivery of my empty box....

 

I'm in the same boat as you Ed C. Mine is in service repair for it's 3rd and last time. My case manager has promised me a replacement if it comes back and still not fixed.

I'm guessing she'll be replacing my dv6700 with the new dv5t if they can't solve my problem. My serviced notebook is estimated to be back by this Wednesday. So hopefully it comes back fixed, but if not, I am definately gonna get a replacement.

Keep us updated.

 

i dont know about you, but i hope it does not come back fixed
but anyways, when you were talking to the rep, did the rep say that they were going to give you a dv5 or did they ask or did you suggest it?

 

Well based on my configuration, the highest cpu for dv6700t is 2.16ghz and mine is a 2.2ghz. Also my notebook has an HD-DVD player and the 6700t doesn't offer it anymore. So I'm confident and sure they'll be giving me the dv5t. I already have an arguement about it. Also with all the troubles, I'm pretty sure HP won't fix the dang problem. They tried 2 times already and failed miserably. It came back worse and with scratches. So I don't see any difference.

It is a good argument right? The dv6700t currenty selling isn't as good as what I have now. what do you think?

 

good point

 

i also forgot to ask,
did you speak to them over the phone or via chat?
because i don't want to be put on hold for 30 then all of a sudden not being able to comprehend what they are saying, unless i get lucky to talk to a US rep.

 

Saturday was the first time I actually spoke to them. Chat has worked well since you can usually get a rep right away. Though I can't much complain about the phone guy--he was based in Costa Rica and, though he didn't give me a new computer on failure #3, didn't make me stand on my head and twirl for troubleshooting either.

I must say though, I think the reps are getting a lot of these Nvidia failures and know they are all going to be 3 time losers.

I'd be happy to keep my computer if it worked, but I'm expecting to get a new one since 3 failures of the same nature in a month suggests #4 is just around the corner.

 

Do you have a case manager already? They gave me a case manager after the first repair didn't go right. I had a case manager call me a day after. And she was the one setting up the repairs for me. Once I get the notebook back on Wednesday, I'll see if they fixed the problem, which I highly doubt. She then told me to call her if it wasn't fixed and we'll configure a replacement.

Ed C, it seems like you've been talking to techs mostly. Also, why is it in Costa Rica? Is that where the case manager is or the techs?