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    HP Pavilion DV6 watching youtube crashing my laptop

    Discussion in 'HP' started by aindriu80, Nov 11, 2011.

  1. aindriu80

    aindriu80 Notebook Consultant

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    hi,

    I have some issues with my dv6 crashing. I have experienced problems when I have some youtube videos in my browser tabs paused and when I click to resume them the laptop crashes. It recovers ok but if I go back and watch more youtube a blue screen appears. I would have to close the browser or restart to stop the crash.


    Does anyone know why this happens ? Is there anything I can do to fix it ? The machine is very new, it has lots of memory. Is there a problem with Radeon ?
     
    aindriu80, Nov 11, 2011
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  2. xAcid9

    xAcid9 Notebook Deity

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    Since its still new, have u done updating the drivers and BIOS?
     
    xAcid9, Nov 11, 2011
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  3. aindriu80

    aindriu80 Notebook Consultant

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    I have tried to update the graphics driver in device manager but couldnt. I recently reinstalled Windows 7 and have all available updates. I have never looked at the BIOS.. I dont know how to update that ?
     
    aindriu80, Nov 11, 2011
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  4. xAcid9

    xAcid9 Notebook Deity

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    Yours is 61XX series or 60XX series?
     
    xAcid9, Nov 11, 2011
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  5. aindriu80

    aindriu80 Notebook Consultant

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    Its HP Pavilion DV6 6053
     
    aindriu80, Nov 11, 2011
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  6. xAcid9

    xAcid9 Notebook Deity

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    Can you check what is your current graphic driver version?
    If it's not 8.830.6.3000 you can download and update it from here.
     
    xAcid9, Nov 11, 2011
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  7. aindriu80

    aindriu80 Notebook Consultant

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    I got this from device manager

    Radeon HD 6490M

    Driver Provider ATI Technologies

    Driver version 8.830.6.2000
     
    aindriu80, Nov 11, 2011
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  8. aindriu80

    aindriu80 Notebook Consultant

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    I installed the driver you gave, thanks very much. I will just have to see if it performs better.
     
    aindriu80, Nov 11, 2011
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  9. aindriu80

    aindriu80 Notebook Consultant

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    i have been running the laptop since the update on 11-11-2011 and I am still getting errors and crashes.

    Does anyone know why I still have problems ? I am only running youtube.

    My model is the HP Pavilion dv6 6053 and it doesnt even appear on the HP website !
     
    aindriu80, Dec 22, 2011
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  10. xAcid9

    xAcid9 Notebook Deity

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    There is a new driver from HP v8.882.2.3000.

    Btw, try turning off hardware acceleration for flash..
     
    xAcid9, Dec 22, 2011
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  11. aindriu80

    aindriu80 Notebook Consultant

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    thanks for the update ! I will try the new driver. I hope it the right one

    How do you turn off hardware acceleration for flash ????
     
    aindriu80, Dec 22, 2011
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  12. xAcid9

    xAcid9 Notebook Deity

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    Right click on the flash video and choose Settings.
     
    xAcid9, Dec 22, 2011
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  13. Dr. Bass

    Dr. Bass Notebook Consultant

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    Turn off hardware acceleration for flash. It fixes all of the problems.
     
    Dr. Bass, Dec 22, 2011
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  14. aindriu80

    aindriu80 Notebook Consultant

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    I have tried right click on numerous flash video and nothing comes up !

    The latest download did not make any difference, I went to IGN.COM today and the screen went blank and a popup appeared saying that the AMD recovered from a serious error.
     
    aindriu80, Dec 23, 2011
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  15. xAcid9

    xAcid9 Notebook Deity

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    Play utube video, right click on the video and choose Setting. Click on the tab on most left, and untick Hardware Acceleration.

    [​IMG]
     
    xAcid9, Dec 23, 2011
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  16. aindriu80

    aindriu80 Notebook Consultant

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    thanks very much, I got it disabled now :) I will see how things fair
     
    aindriu80, Dec 23, 2011
    #16