HP Pavilion Notebook is DEAD... Does anyone here have any HP contacts

It pains me that I'm making my first post under these circumstances, but I am in desperate need of some assistance. I currently own a Dell Desktop computer and an HP Pavilion dv9000 series notebook (9420us).

Earlier this evening, I had the notebook on in my living room. It was on and running when I left. When I returned, it was dead. At first, I thought it might just be in sleep mode, but I came to realize that it is COMPLETELY DEAD.

When I go to turn it on, the power light and the blue LED lights across the top of the keyboard flash for a fraction of a second, but that's the extent of it. No power up. No blue screen of death. No sounds. Nothing.

I've checked, double-checked and triple-checked all of the usual suspects and haven't made any progress. I checked to make sure that it was plugged into a power supply, removed and re-inserted battery, etc.

After two maddening hours on the phone with some fella over in India (HP Customer Support) in which we repeated most of the task I had already tried ("Sir, is the adapter plugged into the computer? Sir, is the adapter plugged into the wall outlet?" I was eventually told that I can ship the notebook back to HP and they will repair it and send it back to me within 7-10 days. Somebody is supposed to be calling me back within 12-48 hours to discuss arrangements for shipping the unit back to them.

Alas, I just don't have this time to spare. Starting this Friday, I'm going on the road for two weeks. In addition to checking email on a daily basis, much of my time is going to be spent meeting with current and prospective clients, and giving a Powerpoint presentation at a couple of dinners. The notebook was my primary resource for much of those two weeks.

I'm hoping that, no later than Monday, I can speak with someone at HP (and preferably here in the US) who can help me out QUICKLY. Even if it means that I have to overnight my existing notebook to them and they overnight me a new one back (meaning that I'll have to re-load all of the software and documents... a day's work in and of itself), its still better than waiting for up to 10 days for this to happen.

I'm in DESPERATE need of being put in touch with someone at HP with the authority/ability to make this happen QUICKLY. I actually have a client who went through something like this a year or so ago and, after several days, was finally put in touch with someone in Idaho who had him back up-and-running within 24 hours with a new unit (they didn't even wait for him to ship the old unit back before getting the new one out to him). But he literally spent days getting to that person, and I just don't have that kind of time available. I've already sent an email to that client in hopes that he could connect me to his person, but got an auto-reply stating that he's skiing until the 14th.

It has also occurred to me that I could call Geek Squad (and just eat the cost of the repairs, but I'm not sure if they deal with hardware components or just software. Not sure that I can afford what they charge, anyway. For the same reason, buying a new notebook at this time is not an option

If anyone has any contacts at HP or can offer any other assistance, please do let me know.

Thanks so much, everyone.

 

did you do a hard reset? To do this you remove the battery and ac adapter from the notebook and then hold down the power button for 30 seconds or so and then plug it back in.

 

See if your notebook is on this list:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01087277&dlc=en&lc=en&cc=us

It probably isn't given that you have one of the latter dv9000's but if it is, you could try removing the WiFi card (Section 5.8 in the service manual documents this) and seeing if the notebook will then boot. It's a bit of a longshot though. Be sure to both unplug from the wall and remove the battery before attempting this. Also be sure to reassemble the notebook well enough that HP won't notice what you did.

Edit: Never mind, that probably won't help. But do check that HP page and see if your notebook is affected.

See if anyone you know can recommend a good local PC repairman. Geek Squad charges a lot but the guys who actually do the work aren't paid well and quality suffers accordingly, with occasional exceptions.

 

Guy, dont desperate and try these advices. At a certain point we have all gone through similar experiences with our devices too. All this advices are proven and have worked for others, SO CHEER UP AND GIVE IT A TRY. and don't forget to feedback us!!!

 

I had the same problem in Nov 07. I have the dv9030ea (dv9000 series) which ive had for 9 months! I sent it off for repair and they changed the Motherboard and Ram I think, Ive got the papers here somewhere that came with it