HP Product Warranty

I just spoke with Oscar: 5011237, located at Dallas, TX. They refused to fix my computer though it is still under factory warranty until 01/2011. They told me to go fix it at a local computer store.

I called concerning a problem with my new HP Touchsmart TX2 laptop which I bought in Singapore with an International warranty.

My laptop was not turning on with caps lock and num lock flashing. From the forums online, this means it is a problem with the CPU.

I called HP customer support and spoke with Jabraim (Manager Moina) in Mumbai India for close to an hour before they told me they would escalate the issue.

I would like my laptop fixed or replaced.

8/19: HP tells me to contact HP Total Support which tells me they cannot resolve my problem and point me to HP Total Support.

This is what is listed on their website:
"HP Global Warranty covers HP products at the level of standard warranty offered in the country in which it is used. For example, a product purchased in country "A" and moved to country "B" receives the current warranty coverage provided by country "B" (if that product is marketed or supported in country B)."

Global Warranty and FAQs - HP Customer Care (United States - English)

 

where are you located?