HP RMA problems

I recently purchased an HP notebook. I decide two days later to return the notebook. The salesman I sopke with was courteous and said he'd send an email to the RMA department to get the process started. A day later, I still did not have any RMA instructuctions so I emailed the salesman directly. Two hours later I got two links for the RMA instructions. However, the RMA links don't work, giving the message:

" Your request was unable to be processed at this time please try again later."

Its been like this for a day and a half. I have contacted the salesman several times with explicit details and he said he forwarded my message to the Adminstrator and then to the RMA person. He said he would "stand by me" on the RMA and not to worry about the 10 day return policy.

But I am worried that this could drag on...perhaps into the new year? I just want my money credited back to my credit card and move on.

Has anyone had similar problems with HP RMAs? Any suggestions how to proceed?

Thanks!

 

Actually I just returned my dv4000 because I wanted to change the screen to Brightview. When I called to return my laptop I was assigned an RMA # on the spot over the phone and sent a fedex return postage link to my email immediately. You should skip this "sales persons" you are talking too as the either don't know what they are doing or are trying to keep you from returning the laptop. Besides the standard return period is 21 days not 10 but if purchased between now and Dec 24 it can be returned up until early Jan. Hope that helps.

 

Thanks for the input. Actually my return period is 10 days because I am dealing with a special business products division. Sales person said he would extend it because a breakdown in the RMA system.

 

Which laptop exactly? I am planning on getting the 1599.99 nc6230, and knowing my luck will go through 2 of em before I get one that is good.