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    HP Support

    Discussion in 'HP' started by szabodabo, Aug 24, 2006.

  1. szabodabo

    szabodabo Notebook Geek

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    I couldn't burn the recovery disks because I didn't have enough CD-R's. I tried to use the recovery partition when my computer crashed, and it seemed to finish alright, so I tried to boot Windows, and I got a boot error. I tried to restore about 5 times with the same unhelpful result. I then called HP and they seemed to understand my problem and they said that because I couldn't use the recovery partition, they would send the recovery CDs for free. I was pleased when the DVD arrived 6 days early. I popped it in, hoping for a full recovery of drivers and whatnot, and it gave me an error: "These Recovery CDs are NOT supported on this PC Model." I then called HP again, and after being intermittently on hold for half an hour, the CS Rep told me that for my dv2000, I would have to pay $20 for the recovery CDs. So now I'm left with a semi-OK laptop, a bad mindset for HP, and a useless recovery CD.
    Any ideas?
     
    szabodabo, Aug 24, 2006
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  2. ScottM

    ScottM Notebook Geek

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    what model do you have? Did you erase the recovery partition after you made the recovery discs?

    Scott
     
    ScottM, Aug 24, 2006
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  3. szabodabo

    szabodabo Notebook Geek

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    Yes, I erased the recovery partition.
    If you are going to reply, please read the original post.
    Can anyone else help?
     
    szabodabo, Aug 24, 2006
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  4. ScottM

    ScottM Notebook Geek

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    perhaps then you should not have deleted the recovery partition until all was working.

    Scott
     
    ScottM, Aug 24, 2006
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  5. eric06

    eric06 Notebook Consultant

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    You are probably screwed since you erased the recovery partition unless you buy the cds.

    Good luck though.
     
    eric06, Aug 24, 2006
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