HP Support Help

I have a buzzing sound in the AC Adaptor for my brand new TX1000 tablet PC I got last week. I called the 1800hpinvent number. They had me do a power drain but the buzz came up. Instead of sending me out another one, they want a supervisor to call me "because they haven't seen this problem before".

Anyone have a good suggestion on where to call to get another one sent out? I don't want to return the laptop but I don't want a runaround

 

I actually had a adapter die a few weeks ago. Nice buzzing sound but no juice to the system, wouldn't charge, etc. Fortunately between the ultra capacity battery and the docking station I have I was able to get by until the replacement arrived.

In my case when I called, after jumping through a few hoops to ensure the problem was the adapter and not the notebook itself they sent me out a new one and told me toss the oldie.

I guess power supplies are cheap enough where they don't bother trying to fix them when they fail.

Does the adapter get particularly hot? That might be another symptom of a fail(ing) adapter.

Another tact to try -- you might want to tell them to send out another adapter or you'll return the whole system and get a Dell. Adapters are cheap, but losing a sell and having the returned system to deal with may be enough motivation to get'm moving.

Or respond with, "You haven't seen one before? Great send me a new one and a return label and you can play with it as much as you like..."

 

I ended up calling up and telling them I took my cord and laptop to a local electronics store and tested a demo model and traced the problem back to the ac adaptor. It worked and they are sending it out next day.