HP Tech Support a joke

I recieved my laptop a couple days ago excited as hell...I spent the whole day trying to configure everything and make it run smoothly only to run into a hardware problem...As you might have seen in the other thread, every time I booted my computer up it beeped three times and it was coming from somewhere inside the laptop.

I fixed the keyboard problem I had by re-installing the driver...Then I decided to call HP since the forum was dead and nobody could help with the 3 beeping problem...

The lady of course could barely speak English to begin with...We start off by her asking me to confirm 50 differnet things which took up about 10 minutes...Finally, I tell her about the problem and let her hear the beeping over the phone. She says "That sounds like some kind of like.....like.....hardware issue...So maybe you can send it back to us and allow 2 weeks to for repair and blah blah" at this point, I had already told her that I was moving to Sweden in 2 weeks and their is no way they could get it back to me in time unless they want to ship it to Europe...

She continues using the word like... like...as if I am speaking to someone in High school....After that, she tells me she could ship it to my new address, and I said really? In sweden? she says..."Oh nevermind" and being laughing...

How the hell is this a joke? I just got this damn thing 3 days ago and this tech support lady is laughing and she sounds like shes 12 years old.

Finally I said "Can I just return it" and she says yeah here I'll connect you. After 10 minutes on hold she comes back and says theirs a problem...Heres the 1800 number and I said... "Ok so you just put me on hold for 10 minutes and now your telling me to call a number so I can repeat this entire problem to someone else whos going to tell me the same thing?" and then she says "umm like...since its messed up we have to foward you to this blah blah blah"

so I hang up....Call the other number, same thing, only this person talks slower then anyone i've ever heard...

After explaining the entire thing to this lady...She says "Did you try the 2nd level of tech support? and I said "Second level? what the hells the different, your first level doesn't even try, whats the second one like? forget it"

She then says the same crap about how I can send it in for 2 weeks blah blah so then I have to explain the situation to her again and jesus guys, isn't their a better system these ass holes could use?

Excuse my launguage I'm just stuck now because I need a laptop right now and I'm moving soon for school...I went with HP because I have heard good things but serisouly I will never order from these people again...Their sales people are a joke, the tech support doesn't even know what their talking about...Forget it...What a waste of my time and money...It even took those guys 1 month to send me a laptop when it takes dell like 1 week.

I guess I'll order a Dell today even though they look lame compared to HP but I'm sure their hardware is a little better then this crap.

3 days after having it I already run into hardware problems...What kind of crap are they putting into these laptops


I'm sure I'll regret bashing HP this much and being a total ass about everything but I'm so frustrated right now with the time waste and bs service HP has...


In conclusion-I can't say that the whole department is terrible but if you get a chick who can't speak English and says "like" every other word...Ask her where she went to school or what kind of interview she had. Or ask for the qualifications for that position because I'm pretty sure that chick is 12 years old and has absolutely no idea about anything regarding computers...

Sad to say but shes probably making 1 dollar an hour in India and has no experience and they just threw her on the phone to replace someone who called in sick

IM a bad person

 

You may be able to force a charge back using your CC company. If a product is delivered defective and they are unable to fix/return it in reasonable time, you may have a case.

I'd just push with the CC that HP refused to return a DOA product.

 

Even if I'm moving out of the County? Should they be required to send it to me?


They said they do a return and I can get my money back but they said the exchange will take over 2 weeks.

Should I try to make them send me the laptop to Sweden after they fix it?

 

i had the exact same problem with the 3 beeps. there is something wrong with the motherboard.

 

Ok this is totally freaking me out now...

My laptop is downstairs doing a memory check and I just turned my Desktop computer on which has never had a problem and I SWEAR I just heard those excact same beeps RANDOMLY come from this computer to...

WTF? Is their a Vista update that is frying our computers or something christ?

 

Alright I'm going to get a bag of chips, salsa, and some beer and I'm going to solve this damn problem

I don't want to have to return this laptop because really, I like everything about it except for the problem I'm having right now obviously. I guess I will waste my day off attempting to fix this problem so I can keep this laptop.

If anyone wants to help I will be on pretty much the next 3 hours at the least...

I'm not sure what problem I should start with.

1- 3 or 4 short beeps upon startup/boot

2- Vista Service Pack 1 stops at 19% and give me an error code of 80070002

Hmmm

 

Yeah...

Go ahead and pull the RAM and replace it with the spare you have sitting next to the beer. Then reseat the keyboard and touchpad. After that, replace the motherboard lying next to the chip and salsa.

Good luck.

 

You can blame HP, but you can't blame the service people. They are Indian and have to speak a second language. They probably hate reading scripts to Americans all day and listening to all their complaints and rudeness. But it's probably the best job they can get at the moment. And realize that your notebook would probably cost a whole lot more if they kept tech support within the United States.

 

Yeah I realize that I was just so angry with them cause they didn't even attempt to solve the problem which is exactly what their position is there for.

I mean sure, their English is bad and yeah thats expected but I mean common, at least try to help me out instead of laughing at the problem. The fact that they offered me the 2nd level of tech support was just hilarious. Could you imagine the 2nd level? She would probably say "Try restarting the computer, if that doesn't work, return it to us."

 

Not to mention, they're probably getting paid half the wage that a standard american would be getting for tech support.

 

Ok even though what you guys are talking about doesn't help me at all...

I'm just going to throw this in here...

Who cares what they get paid...



Before you return or exchange your HP or Compaq product

HP Customer Care provides easy access to expert advice on all your HP and Compaq products. We offer extensive service and support around the clock, in English or Spanish.

Visit Support & Drivers for on-line support, product information, and software and drivers
Contact us 24 hours a day, 7 days a week in English or Spanish via these toll-free numbers:
For HP products: (800)474-6836
For Compaq products: (800)652-6672
We reserve the right to verify that you called Technical Support before we exchange a product.

Look what is bolded. I could care less about what someone makes or where they work or whatever. HP tells you this and you get something else

Extensive service and support? HA

 

Well, awesome. Go to Dell or Sony or Toshiba or Lenovo then and talk to their Indian representatives instead.

Or call Mrs. Cleo. I hear she can psychically replace your mobo for you.

 

It's not the fact that their Indian. It's the fact that they didn't even try to help me.

Linksys has Indian reps that are terrible at English but they don't get off the phone until the problem is solved.

In this case. The problem was solved by returning the laptop but sure, any company can do that...however, Linksys actually tries to solve the problem over the phone which is extensive service in my opinion.

But yeah I will go to Dell unless I can fix this problem by myself

 

Really, what did you expect them to say?

"Hello Sir, your laptop is beep-coding. Most of the time, that would require the customer to ship their laptop to our service centers for a replacement part, however, since you're better and more important than those mere mortals, I'm commissioning a magical pixie fairy with a mobo to your house right way. Thanks for using HP".

 

Forget what I said

I just thought their was another way to fix this other then sending it in for 3 weeks...and since I leave the country for 4 years in 2 weeks I can't do that so I guess I have to return this thing.

Oh well thanks for everyones help in the past. I'm just going to build a new desktop when I get there cause this was my first laptop and since I had a bad experience I'm afraid to get another so forget the laptop thing until they become consistent with manufacturing.

 

See, there's what you don't understand. You have to look at it from the perspective of a technician.

A beep code means some piece of the hardware is defective or installed improperly. As a tech, you're sure as hell not going to tell the customer to reseat every piece of the laptop - that would get you fired damn fast. So what's the other option? Either dispatch a tech or have them send in the laptop.

They can't magically reach through the phone and screw around with your laptop. I sure wish that they could, but until I invent teleportation, your stuck with the old fashioned method.

 

I know sorry I thought about that after I actually READ your post. I was so caught up in frustration when I read it so I missed the point of the post =\

This sucks. Oh well...

 

I think your making it tougher than you have to. SURELY, you have some friend, relative, or god-father, who can take care of your claim while you go away.

Send in the laptop.
When its done, someone will send it to your house.
Whoever is at your house can ship it to you.
End of transaction, we all live happily ever after.

 

I just talked to them for a half hour and basically...

I can order a new config right now for the same price and get Vista 32 bit or something instead since 64 bit sucks...Well from my experience it does =P

They would send it in 2day business shipping for free and hope that it gets here in time before I leave on April 14th...If not then it can be returned at no charge...Full money back..

Good deal ^^^

I was also thinking about configuring a DV6700t and using that coupon they have still available and saving some more money...

Or completely cancel everything and order a dell vostro with a better vid card and hope they get it here in time too..

Decisions...
.
By the way, I would do that option you just told me but shipping to Sweden costs a **** load of money

 

Conclusion

I'm sending this one back and getting a Dell Vostro. Yeah they are uglier but man... The deal is insane..

PROCESSOR Intel® Core™ 2 Duo T9300 (2.5GHz/800Mhz FSB/6MB cache) edit
OPERATING SYSTEM Genuine Windows® XP Home Edition edit
PRODUCTIVITY SOFTWARE No Pre-installed Productivity Software edit
Dell Recommends
Office Small Business preinstalled Save up to 37% vs. purchasing separately from other select retailers!
Upgrade to Microsoft Office Sm Business Ed 2007 -includes Publisher + Outlook 2007 [add $279]


LCD PANEL 15.4 in Wide Screen SXGA+LCD Display w/TrueLife™ edit
MEMORY 1GB Shared Dual Channel DDR2 SDRAM at 667MHz, 2 DIMM edit
OPTICAL DRIVE 8X CD/DVD+RW Read and Burn CD and DVD edit
VIDEO CARD 256MB NVIDIA® GeForce™ 8600M GT edit
HARD DRIVE 160GB Free Fall Sensor Hard Drive, 7200RPM, for Dell Vostro 1500 Notebook edit
MEDIA DIRECT Dell Exclusive MediaDirect™ Instant Play Software Application edit
WI-FI WIRELESS CARD Intel® PRO/Wireless 3945 802.11a/g Wi-Fi Internal Card edit
WEBCAM No Webcam Option




Sub-total $1,032.00


Ship by 4.2.08 I leave 4.14.08 to Europe..

Yeah it doesn't look as appealing as the HP but the performance is better for the price.

Thanks for the help

 

Hey....was this a BIOS beep? or had Windows booted and then beeps?
Anything have the yellow exclamation thing in Device Manager?
I suddenly would get 4 quick beeps in windows when putting a SD card in.....it worked before. Theres the yellow thing in Device Manager for soomething or other....I just "Uninstal" and reboot to reinstal.

SorryI can't help.

 

I don't know what kind of beep it was.

It does 4 Beeps when it got to the desktop.

 

Oh and by the way. I called Dell 3 different times to order my laptop because I was trying to upgrade to business shipping for free which I eventually did with the 3rd person and just so you know they were all American so whatever.