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    HP Truevision webcam wiring/hardware issues

    Discussion in 'HP' started by anvu2407, Jul 15, 2011.

  1. anvu2407

    anvu2407 Newbie

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    I just bought the DV6QE with 1920 x 1080 screen. I have noticed really bad clue as the screen bleeds. I can live with that because i have external monitors and mostly use with them.
    However, the most annoying thing about this laptop is the webcam. It barely works. Its not about the software, i know it because when i tried to bend the screen near the webcam the webcam works again. I have to put pressures on the edge of the screen (maybe wires behind it) in order the webcam to work.
    Does anyone have this problem aswell?
    I have tried to contact HP but they keep telling me to do system recovery.... :confused: :confused: :confused: :confused:
     
    anvu2407, Jul 15, 2011
    #1
  2. shasta7

    shasta7 Notebook Evangelist

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    Contact them again and ask for the resolution dept and tell them it works when you press on the bezel and stops when you let go JMO :)
     
    shasta7, Jul 15, 2011
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  3. hockeymass

    hockeymass that one guy

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    Yeah, tell them that pressing the bezel affects it and also mention the light bleed. They will probably offer to fix it or replace it.
     
    hockeymass, Jul 15, 2011
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  4. anvu2407

    anvu2407 Newbie

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    hate to tell but i dont like the build quality of HP at the moment even though my 4 previous laptops are all HP.
     
    anvu2407, Jul 15, 2011
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  5. jiggawhat

    jiggawhat Notebook Evangelist

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    I'll agree with ^^

    It's clear that the 30% coupons weren't just a gift, there were some sacrifices in build quality and it isn't a very polished product.

    It was clearly designed for maximum performance / components for the $.
     
    jiggawhat, Jul 15, 2011
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  6. anvu2407

    anvu2407 Newbie

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    after a week of contacting HP Australia, they said they can't fix my webcam because they dont have parts. the webcam and the cable are defective.
    The funny thing is that i bought the DV6 6023tx for my girlfriend. These two laptops are very identical with each other ( DV6QE). They will probably have the same webcam. ANd yet HP refused to fix my laptop.
    They can't even fix this minor issues. UNfortunately i cant return my laptop, i would rather go with Sager/ Horize...
     
    anvu2407, Jul 21, 2011
    #6