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    HP Upgraded my laptop after 2 failed repair attempts!

    Discussion in 'HP' started by jbachandouris, Oct 1, 2008.

  1. jbachandouris

    jbachandouris Notebook Geek

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    My 1year 3 month laptop died. No power, ribbon lights on only. I sent an email to CEO Mark Hurd and within a day, a Case Manager called. They offered me a free repair. I sent it in and what a surprise, they did not fix it. The system brd they used was causing random re-boots with 2GB of memory, but not with 1GB (bad slot apparently). When it was sent in the second time, my Case Manager told the repair center to replace the system brd again, his request was ignored. They took 2 weeks to change the CPU fan! I changed Case Managers since the one I had was only going to offer another repair. The new case manager ordered me a refurb. After a week, we found out that the order was cancelled. He ordered it again.

    Old PC New PC
    Core 2 Duo 2.0Ghz AMD Turion 2.2GHz
    2 GB DDR2 3GB DDR2
    128MB dedicated video 512MB dedicated video
    667Mhz FSB 800Mhz FSB
    wirelesss A/B/G A/B/G/N
    no bluetooth bluetooth
    HDMI
    160GB HD 320GB HD
    Fingerprint reader

    And they gave me a 3 year extended warranty with accidental damage...and it looks new! Nice!
     
    jbachandouris, Oct 1, 2008
    #1
  2. nfsuw

    nfsuw Notebook Enthusiast

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    wow, so you skipped the whole 'call customer support' step and just went for the 'email the CEO' step, that sure got you better service. glad to hear it. i recently had encounters with hp consumer support, and lets just say, hp business support is a million times better and less annoying.
     
    nfsuw, Oct 1, 2008
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