HP Warranty and Repairs/Or Like Of

A Dead Pixel that turned into a nightmare. I purchased a new HP DV6426us
Notebook on 09/19/2007 at Circuit City. About a week later i noticed a small black dot on the LCD Screen. So i called Tech. Support and was told they would send me a box so i could send it in to be repaired. HP does not consider a DEAD PIXEL as a defect, but nobody at HP has told Tech. Support about this. I received the return box on 10/08/2007 and the Fed-EX driver waited for me to package notebook. HP received notebook on 10/12/2007 and was listed on there Status Repair Web Site. I waited about 12 days and had not heard from anyone, so i checked the Status web site to see that they was saying it was not under warranty and the repair would cost $732.90. I told them not to make any repairs and to return notebook to me in the same working condition it was in when i shipped it. When i received it the 4 screws at the top of LCD screen was missing the rubber screw covers that hides the screw heads. The notebook would not bootup and there was fingerprints all over the LCD screen. Once again i was told to return and repairs would be made be cause it is under warranty. On 10/29/2007 they received notebook again. After a few days i checked the Status Repair Web Site only to see thar the repair had been cancelled. Emailed them again and was told that i would receive notebook on 11/06/2007 and that the notebook would be repaired. This did not happen, so i emailed them and told Albert that i wanted him to turn this over to his supervisor and for the supervisor to call me today. I also told him to have a Case Manager to contact me and that i wanted HP Corporate Headquaters phone number because i was going to make sure that they know the way that i have been treaded by Tech. Support and the repair shop.
AFTER THEY RECEIVED THIS EMAIL I RECEIVED A PHONE CALL FROM THE PERSON THAT WAS DOING THE REPAIR WORK ON MY NOTEBOOK. HE SAID THAT IT WAS IN PERFECT WORKING CONDITION AND WOULD BE SHIPPED THE NEXT DAY.
I received it on 11/13/2007 and it is back to the same working condition as when i first sent it in. None of this should have ever happened if Tech. Support was worth a damm, they should have known that this sorry company HP does not consider a (DEAD PIXEL) as a (DEFECT). They have had the notebook longer than i have. Never will i buy another HP Product.
William37

 

Ahh yes, good ole depot.Unfortunately the big three all use the same depot and they do the same to their customers and even worse. All manufactures have a pixel policy so you probably got some newbie. If your laptop was a Dell or a Lenovo you would more than likely have experienced the same problem at the depot. Call HP and complain that they need to train their employees on their policies.