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    HP Windows 7 Upgrade Page Contradicts CSR

    Discussion in 'HP' started by peli_kan, Aug 10, 2009.

  1. peli_kan

    peli_kan Notebook Evangelist

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    I called the small business outlet to order a computer, and was told that none of their refurbished computers are available for a free windows 7 upgrade. This directly contradicts their own website

    http://www.hp.com/united-states/consumer/windows7-upgrade/eligmodels.html

    which lists certain business notebooks as eligible. I called the outlet several times at 1-888-385-5408 to confirm this, each time facing a firm no.

    Am I missing something, or is HP advertising one set of rules, then selling under another?
     
    peli_kan, Aug 10, 2009
    #1
  2. peli_kan

    peli_kan Notebook Evangelist

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    This is in contrast to both the Dell and Lenovo outlets, which provide free windows 7 upgrades provided that the refurbs come with Vista Home premium or Vista Business.
     
    peli_kan, Aug 10, 2009
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  3. Lithus

    Lithus NBR Janitor

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    Each manufacturer is free to set their own rules for free Windows 7 upgrades, including not providing any upgrades at all.
     
    Lithus, Aug 10, 2009
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  4. peli_kan

    peli_kan Notebook Evangelist

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    Of course they are, but they shouldn't be allowed to advertise a free upgrade online, then not provide it when it comes time to order and pay.
     
    peli_kan, Aug 11, 2009
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