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    HP clearance delay

    Discussion in 'HP' started by sheppardzw, Jan 12, 2012.

  1. sheppardzw

    sheppardzw Newbie

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    Hey folks,

    I ordered a dv6t Quad on 12/28/11 and it ended up shipping on 1/6/12. I called HP and FedEx last night and asked why customs was taking so long but they just said "IDK"... now I have a clue:

    Jan 11, 2012 6:51 PM Clearance delay ANCHORAGE, AK

    Jan 10, 2012 2:14 PM In transit ANCHORAGE, AK Package available for clearance

    Jan 10, 2012 2:12 PM In transit ANCHORAGE, AK

    Jan 10, 2012 8:15 AM Arrived at FedEx location ANCHORAGE, AK

    Jan 10, 2012 3:13 PM In transit SHANGHAI CN

    Jan 9, 2012 10:00 PM At local FedEx facility SHANGHAI CN

    Jan 8, 2012 8:00 PM At local FedEx facility SHANGHAI CN

    Jan 7, 2012 9:55 PM Picked up SHANGHAI, CN

    Anybody else dealing with this or know when it'll be released? :(
     
    sheppardzw, Jan 12, 2012
    #1
  2. SoMeAm

    SoMeAm Company Representative

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    Hi Sheppardzw,

    I am sorry to hear about your experience with HP Shopping. I work for HP and I would like to look into this further for you. If so please email me at [email protected] with your contact and order information. Please include in the subject line Attn: Veronica-NBR

    "The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of HP"
     
    SoMeAm, Jan 12, 2012
    #2
  3. sheppardzw

    sheppardzw Newbie

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    Just to let everyone know, it was all just a delay. Apparently HP had over 900~ items in a bulk shipment and some were lacking papers, so they all had to clear at once. A day late, but not too bad. Here's what it looks like now:

    Jan 13, 2012 8:55 AM
    Held at FedEx location for recipient pickup
    COLUMBIA, SC
    Package available for pickup at FedEx Office:
    **********************
    Jan 13, 2012 8:52 AM
    At local FedEx facility
    WEST COLUMBIA, SC
    Tendered at FedEx Office
    Jan 13, 2012 7:39 AM
    On FedEx vehicle for delivery
    WEST COLUMBIA, SC
    Jan 13, 2012 7:18 AM
    At local FedEx facility
    WEST COLUMBIA, SC
    Jan 13, 2012 6:17 AM
    At destination sort facility
    WEST COLUMBIA, SC
    Jan 13, 2012 4:19 AM
    Departed FedEx location
    MEMPHIS, TN
    Jan 13, 2012 1:13 AM
    Arrived at FedEx location
    MEMPHIS, TN
    Jan 12, 2012 4:41 PM
    Departed FedEx location
    ANCHORAGE, AK
    Jan 12, 2012 12:30 PM
    International shipment release
    ANCHORAGE, AK
    Jan 12, 2012 6:18 AM
    International shipment release
    ANCHORAGE, AK
    Jan 11, 2012 6:51 PM
    Clearance delay
    ANCHORAGE, AK
    Jan 10, 2012 2:14 PM
    In transit
    ANCHORAGE, AK
    Package available for clearance
    Jan 10, 2012 2:12 PM
    In transit
    ANCHORAGE, AK
    Jan 10, 2012 8:15 AM
    Arrived at FedEx location
    ANCHORAGE, AK
    Jan 10, 2012 3:13 PM
    In transit
    SHANGHAI CN
    Jan 9, 2012 10:00 PM
    At local FedEx facility
    SHANGHAI CN
    Jan 8, 2012 8:00 PM
    At local FedEx facility
    SHANGHAI CN
    Jan 7, 2012 9:55 PM
    Picked up
    SHANGHAI CN
    Package received after FedEx cutoff
    Jan 7, 2012 7:32 AM
    Shipment information sent to FedEx
     
    sheppardzw, Jan 13, 2012
    #3