HP customer support is awesome!!! Just got my replacement dv2000t....

Ok, so back in mid August, I bought a dv2000t from Staples. When I brought it home, I realized how much worse the screen looked compared to the one I saw inside Staples, plus it also had a few dead pixels.....so I exchanged it for another one. The new one looked just as bad. They both had SEC screens. I decided I would just live with the SEC screen, but then I was in Circuit City 3 weeks ago and I was looking at a dv2000t and a dv6000z inside the store, and both had an AUO screen that looked leaps and bounds better than mine. So 2 weeks ago I called HP tech support to see if anything could be done to resolve my situation. I spoke to an Indian tech support guy that suggested I do stupid things like re-install my display drivers and such. I told him I wanted either my screen to be replaced or my entire laptop to be replaced. He said that was out of his hands.........BUT he said he'd notify a case manager about my situation and I'd get a call back the next day. I had a case manager call my house the next afternoon and I explained my situation to him. He generously offered to replace the entire laptop free of charge without any hastle. It's now 2 weeks later, and I just got my replacement laptop. There's a few things I noticed different about it. Most importantly, the screen is an LPL (LG Philips), and it looks absolutely beautiful. From the first instant I turned on the laptop, I knew I got a good screen. Yes, the difference is that noticeable. Secondly, I noticed they used DDR-667 ram as opposed to DDR-533 in my old laptop. Lastly, the new hard drive is a Seagate as opposed to the Fujitsu in the other laptop. All I can say is thank you HP support, and I'm loving the new laptop so far!

 

HP seems to be very generous in their repairs/replacements.

When I sent my dv1000 for service after dropping it, HP gave me a hard drive 15gb bigger than my last one, and a DVD-RW/CD-RW drive, whereas it originally had a DVD-ROM/CD-RW drive.

One reason I’m an HP customer for life.





Glad to hear you got a good screen, and you enjoyed working with HP. Hope you continue to enjoy your HP notebook.



- Jon-Michael.

 

For every good HP support story there are at least 3-5 bad ones. The ratio is more towards bad than good in reality. You both got lucky and I'm glad at least some people do. HP = Great products, unless you need support.

I got my case escalated to a Case Manager a few months ago, still no call or email or anything. I had to revert to a credit card dispute with my issue. And mine was stupid... (HP claimed to have given me a credit after I returned a warranty they sold me that was not compatible with my hardware. The credit never came and HP would do nothing to help. They just kept saying "We issued the credit. Your bank is holding onto it." Which was untrue...Anyway, I rant and ramble.) Great products though.

 

I dunno, all my friends and family who own HP haven't had problems with their customer service.

Not saying problems don't exist, but nothing bad has happened to me or anyone I know via their customer service.

I guess some people are unlucky. Or just picky.