HP dv5t temperatures are abnormally high, over 100C

My HP dv5t is about 10 months old, with a P8600 and Geforce 9600 GT. After just an hour of playing Company of Heroes, my max temperatures for the CPU is 95C and GPU is 110C. I didn't lift the back since I can't right now, but even when I do have it lifted, I think only the GPU goes down to about 99C or so while the CPU is still around 95C max. The CPU idles at 58-60C and GPU about 68-70C.

Anyway, I tried blowing some compressed air in it and it looks good a few weeks ago, but I'm still getting these temperatures. I'm really concerned since I haven't found any posts where others have this degree of overheating, maybe it's just me? I'm not playing on my lap or bed so it's not that. I don't really experience any glitches or crashes yet, but it seems like others have problems at temperatures that aren't as high, so it's probably only a matter of time. I run stock drivers and bios and haven't done anything drastic to it. When I first got this, the temps maxed out at around 80 for CPU and 95 for GPU. But yeah, anyone else having this bad of a problem and what can I do right now?

Here's an image, I wish I had those min temps as idle but those were when the computer just turned on:

 

Perhaps the thermal compound was not applied to your machine correctly..

 

A. you can send it to hp for warranty work if you have the 1 or two year warranty..

B. if A. is not an option find the online service thingie from hp that shows you how to properly dismantle your notebook, and reapply artic silver 5 or ICD7 on all surfaces after of course cleaning the old goo! also check your fan see if its still running at all, or making a grinding noise or seems like it aint working like it did when new! you can always geta replacement fan!

 

Hmm, I never applied thermal paste before, is it difficult and is there a risk I could screw up badly? Also, how long will I be out of a laptop, out of a computer, if I send it to HP? And how good is HP warranty service, I hear bad stories of people getting their laptops back ending up scratched and missing screws and whatnot.

 

You could try canned air for cleaning out the fans. I think opening up the heatsink to apply thermal paste, if ever you're gonna do it, would void the warranty.

 

I think that ur dv5t must have some big problem. My laptop is quite similar to a high end dv5t and i nver has this high temperatures. If this continues , u might have a roasted laptop. Better send it to hp to repair. You might have a faulty gpu producing so much heat.

 

Alright, I think I'm going to send it in to HP. Any steps I should take before sending it? I think I'll be taking a few pictures just in case it comes back all dented and scratched up. I'm chatting with HP right now, hopefully this all ends up well. Thanks for all the replies, I'll let you know my experience.

EDIT: Seems like they want me to update my BIOS. This is probably just going to speed up my fan but we'll see if it's good enough

 

Backup your data. They will format even if it is not nessesary.

 

God, I went through 3 chat support sessions with HP and every time it's the same thing. I waste an two hours trying to explain to them how this is some hardware issue and that I need my cooling system fixed as it's just not as effective as it once were, and even then it was pretty bad to begin with. I go through all these "fixes" such as some "hard reset" pulling out the battery and doing some ACPI Power Button Reinstallation and things obviously don't fix.

My second chat said that if the steps fail, they'll put in a service order. Now I am on my third chat and I gave the reference id and they say it's not showing up, so I have to explain everything clearly, even with parts of the actual previous conversation pasted in. Still, this guy wants me to go through some steps that require me to turn off my laptop, and gives me a reference ID to refer back. He tells me if this doesn't work, then they'll put in a service order. Honestly, I'm just probably going to go through another cycle. I just want someone to service and fix my laptop, is it hard to ask?

Sorry for this vent, but can anyone who went through this ordeal give me some advice on the quickest, painless way to get HP to do something like put in a service order to fix my laptop? Thanks, I'm going to go through their "steps to fix this" and will report back....

 

Well HP is a bit of a pain in the arse ain't they! But the dv5t was a great buy, stick with the hp service book for now, If it stuffs up again demand someone higher up and refuse to talk to anyone else (even mention thoughts of legal action). Though this method ain't pretty and is stressful you tend to get results more often.

Next time perhaps buy warrenty via a third party group (like the store you bought the laptop in... tends to be more of a replace with something better half the time), even though you shouldn't have to and stock warranty should be more than enough to actually get something done.

I'm sorry folks I'm waffling and am tired should probably not be trying to help people when I am myself cranky... As for the amount of steps it takes for HP to fix something its insane. I merely had an issue with my battery refusing to charge (needed a replacement), had to go through about 4 phonecalls each one wanting me to reinstall the HP battery healthcheck and updating the bios/Hard reset and one technician even getting me to use that damned recovery partition... I ended up using the third party warrenty i had bought at the time (it's gonna last 5 years longer than the stock Hp warrenty, and half the cost of the 3 year extension)... Nvm just cranky

Night all

 

tell them touching the area above the fan (i think the media/power button area) is too hot for touch and may cause irreversible damages. if they refuse to send you a repair box tell them you are going to report the product to the Consumer Product Safety Commission, the Federal Trade Commission, and/or Better Business Bureau.

 

I finally got them to service my laptop and I got it back today. Running Orthos and ATitools to check my GPU and CPU under stress load, I get the same temperatures of 94C/97C for CPU/GPU, which when I did the same tests before sending in, netted the same temperatures. It said on a slip that they either replaced/repaired the system board and thermal pad, but from these results, I don't think they did anything.

The turnaround time was 10 days from the moment they sent the packaging and until I got the laptop back. My laptop didn't go under reformat nor did it pick up any dents or scratches here or there. I'm just disappointed that this problem wasn't really fixed. I guess I'll play with it and see if any huge problems occur.

The problem wasn't fixed and I dunno if I should try to pursue this. Perhaps it's just the dv5t, can anyone with a similar laptop run orthos and atitools at the same time for 5 minutes and tell me what their temperatures are?

 

You should try undervolting it. I don't have ATiTool nor do i plan to install it, but i can run Orthos and FurMark on my DV9700. Just a second. Edit:



Fan didn't get past medium speed. And i don't live in Alaska either, current ambient temp is 31C.

 

Me personally, I don't buy anything I can't work on myself. After the manufacturer's warranty (which I have little faith in to begin with) runs out, I won't hesitate to remove the screws and take a looksy in the case. I have completely dismantled a laptop (yes, a farkin' Compaq!) to change out a busted display and was successful in getting it back together and running. Your local computer stores are your friends too. Don't rely on the manufacturers, especially HP. Their customer service is good for causing migraines and inducing heavy drinking. I love their machines though!

 

just wondering but what surface is the laptop on? you said it wasnt on your lap and you didnt lift it, so what surface is it on

 

Did the OP ever, if at all, try to clean out the probable dust with a can of compressed air? It doesn't require one to dismantle the darn thing

 

Reading is a critical skill for life

 

it maybe caused by dusts inside the laptop or fan.
or maybe fan isn't working properly like speeding up when it needs to

 

My laptop is on a wooden desk if that helps. I know my fans are working since it'll speed up under intensive load and is audible. I'm guessing there's probably dust inside, but HP said they had a look at it so I'm hoping at least any dust inside is cleared when they took it apart if they did take it apart.

My max temperatures aren't reaching over 100 to 110C anymore, those diagnostic steps HP put me through actually worked. The one that worked was taking the battery out and pressing the power button to turn it on and clearing any electricity. Still though, my temperatures still seem high for the average dv5t with a Geforce 9600M GT. It's a shame too since this laptop was such a killer deal when it came out, being had for as little as $900 for the power inside. Right now my idle temps are 50C and 63C for CPU/GPU respectively and 50C for HDD.

 

Idle temps look alright for the chips but that HDD is a bit (more) on the hot side.

 

I have a dv5-1025el with Turion Zm processor and ati hd3450. I easily reach 95-100°C on the cpu during stress tests like prime95 and wprime. I think this is a cooling system design fault and there's nothing to do about. My system is clean, as I used compressed air to remove any dust inside.
I'll just wait the end of the warranty to open the laptop and see if it is possibile to change thermal paste.

 

its completely possible... but the dv5's are a pain in the to get to, mind you the factory that assemble's the dv5's use a POS little thermal pad. Get some AS5 once your warrenty is over, It makes a difference (oh and dont be afraid to undervolt, My dv5 used to get some high temps near 100's C but now its avging around the high 70's C. That was due to AS5 and undervolt though) btw I have a t9400, been an Awesome undervolter and the worrying temps for a t9400 is anything over 115 degree's C.. so Its working well atm for me.

and yes the dv5's have a horrible cooling design, I reccomend a notebook coller asap

 

Hmm, mine is hotter and noisier than the DV9700, but with undervolting i get 85C at most. I don't believe the cooling system is badly designed - it's just that it's too small for the task. But again, some might not have been assembled properly at the factory. And i did take mine apart to replace the touchpad cable, it wasn't that hard.

 

Okay, so I tried undervolting to see if it's any better, and it's still reaching near 100C! I tried first at lowering my max multiplier voltage to 1.1000V, which reached 99C after 5 minutes of the stress test, and RMClock was warning about overheating so I stopped. I lowered it next to 1.0500V which reached 99C after 10 minutes. It's been stable both times so I'll try to lower it a bit more. I can only imagine if I hadn't undervolt it, it'd be crazy now but I'm a little bit scared to test. All I know is I reached 105+C before so I don't think I need to test that anymore. Am I doing something wrong with my undervolting because the results aren't that glamorous...



EDIT - So I continued undervolting, and it seems to be stable at 0.9750V and reaches max at 91C after 20 minutes stress test. I guess that's somewhat good considering it was reaching 100C before. Hopefully, an easy way to undervolt the GPU appears.

 

My laptop is HP dv5 1040 ep and happens de same thing!! I can toast sandwishes with it!!!!

 

I think we now know why HP dropped the DV5 series so fast this heat of this laptop is kinda annoying me my DV5z just went out of warranty about a month ago i started to blame AMD for this heat and low battery life i only get like 1 hour and 45 minutes on power saver even with the new battery i had to buy a new HP battery because my previous battery wore out so fast in just only 10 months. The cooling system is very bad and my vents are clean and undervolting didnt help much because of the bad cooling system and its makes me wanna sell my DV5 and go with a Toshiba A500 and its a good deal now with a ATI HD4650 for less than 900 bucks

 

If you look at this topic: http://forum.notebookreview.com/showthread.php?t=299410 The dv5t can operate at really cool temperatures. But if you read further, not everyone has those temps. So I'm guessing it's really a hit or miss in terms of having cool temps or hot temps. Does anyone know where the graphics card is located in the dv5t? I can't seem to find it online.

I think I'll just buy a cooler at this point and hope for the best. Since it's been out for a while now, can someone recommend which would be the best cooler to get, the Zalman NC2000 or Cooler Master NotePal Infinite?