HP dv6700t BSOD

I have an HP dv6700t with the specs below on my sig. Over the last couple of months I've been getting BSOD's randomly, almost daily. I sent it in for repair on July 28th. I get it back 2 weeks later and nothings resolved or fixed. Also, it came back scratched up. I send it back again, after trying to ask for a replacment. But case manager says no and send it in a second time before discussing a replacement. I just got it back yesterday and what do you know, nothing fixed. Also, my media buttons and the speaker is now popping up. I think they forgot to screw it down. My case manager is off until friday. And I am in school still in need of a laptop so I can write my **** papers.

Anyone experience this kind of service? I'm hoping my case manager replaces it now, well, this friday. She's a very nice lady and I've been really polite towards her as well. I'm just really **** frustrated and stressed out that they can't fix my notebook.

 

Use that to your advantage. Explain your frustration and how depended you are on your computer. It's at HP's discretion as to whether or not to authorize a replacement, they just need to have good justification. I can see this being easily justified.

 

Infamous22, if the case manager tomorrow decides to give me a replacement, they're gonna have to give me the dv5t as opposed to the dv6700t right? The dv6700t's highest processor is a 2.16Ghz and mine has a 2.2 Ghz. So the only thing they could do is give me the dv5t. Also, dv6700t no longer offer high-definition players, mine has an HD-DVD. On their site it doesn't offer that anymore, not even a blu-ray. What do you think?

I'm super frustrated right now...I have so much dang work to do. I have to drive down to school tomorrow after I talk to the case manager.

If she decides to give me a replacement on friday, will they build it that same day with me on the phone or will they have to get an approval from someone higher? I really want to be on the phone with her while we build it to make sure I get the right components and hopefully a few upgrades here and there for all my troubles.

 

HP's policy is to never downgrade a notebook. There have been some cases where it has happened, but they are usually resolved. In this case, since the DV6700T no longer has your processor available they would HAVE TO customize a DV5T for you. They usually do go down the list with you when they build the computer. Since the HD-DVD drive is no longer offered, Blu-Ray drive will be substituted. Feel free to add your input when she goes down the list. Explain your frustration and that you had to do three repairs. Ask her if there is any way to throw in a few free upgrades. You've been polite and easy to work with it and you want a reliable computer you can depend on for your academic needs.

 

I have had the same problems dealing with TWO Hp notebooks. Sometimes, their service can be absolutely horrible......They usually will not attempt to replace your unit the third time it is sent it for repair. The best thing to do when you do speak to them is to remain calm and explain EVERY fault that is wrong with the computer. Make sure that you keep all service ticket numbers and case numbers since they have a VERY BAD tendancy to "misplace" these things. One time on my other computer, they replaced the motherboard and burned the back panel with what looked to be like a friggin soldering gun? They had to replace the entire cover. It was pathetic. But like I said, be nice to the case managers as they will usually try to help you.

 

Yea this is my thrid time going in, I should have the unit back by Friday. Then I'll call up my case manager that same day to get my replacement. I swear they have no clue what's wrong with it, heck I don't even know. So I'm hoping this friday I'll be getting a replacement with a few upgrades here and there. If not, at least the same equal specs.

 

Just got my laptop back from it's 3rd repair...called up my case manager to see if we could discuss my replacement.

WRONG! She insists that she sends me a recovery disc first and check that out. That stupid thing should come in tomorrow or Wednesday. I know it's not software because I tried every possible version of Vista and every driver, new and old from the HP website.

I even used the recovery media that originally came with my HP. Still, BSOD!

This has been really frustrating and to make matters worse, I'm already in the 3rd week of school with a bunch of papers up to my neck. This is just ridiculous customer service.

**I was wondering, on the HP website, where could I find information about the lemon law? The one about 3 strikes and replacement? I want to read it out loud to her if she decides not to provide me with a replacement on Wednesday.**