HP dv6xxx series: Windows detected a hard disk problem

Windows detected a hard disk problem.

( Back up ypur file immediately to prevent information loss, and
then contact the computer manufacter to determine if you need
to repair or replace the disk )

--> Start the back up process

--> Ask me again later
( If the disk fails before the next warning, you could lose all
of the programs and documents on the disk )

--> D'ont ask me about this problem again ( not recommended )

----

This popup comes up whenever my dad restarts his computer. I recovered it back to original factory condition, but it's still same.

Does that mean the hard drive is dead?

 

It always helps us help you when you indicate what OS you are using. I will assume you are using Vista.

The message indicates that your harddrive has a problem. It could mean that it is in the process of failing (and it probably is) but there are a couple of tests you can perform to check. Most likely if you contact HP they will have you run both of these tests anyway. If any errors are shown write them down in detail so you can disscuss them.

Step 1 below will attempt to correct any file record errors (greatly simplified) on your harddrive.

Step 1
Check your harddrive volume for errors and automatically try to fix them if they are found:
- Left click on Start, My Computer
- Right click on Local Disk C:
- Left click on properties
- Left click on tools
- Run the Error-checking routine: This option will check the volume for errors
check both boxes and reboot the computer to check the drive. This will probably take some time (could take a couple of hours or longer) be patient.

Step 2
Also run the harddrive diagnostic from BIOS.
- Turn on or restart the computer.
- Press the F2 key to enter the BIOS setup utility and run the “Primary Hard Disk Self Test”. You could also Press F10 but F2 is safer as it only lets you run the HD diagnostic utility.
This will also take around 2 hours. Note any errors.

If Step 1 doesn’t fix your problem and your notebook is under warranty contact HP and let them know what errors you received in steps 1 and 2. You will have to send your notebook in for warranty repair and HD replacement. If your notebook is not under warranty you can purchase a new HD for around $100 and restore the software from your restore DVD’s.

 

I tried step 1 already. It took quite awhile though.

It still had same problem, so I recovered it back to original factory condition, but it's still the same after a little while.

I have Vista Home Premium.

 

Vista is likely warning you that the HD's diagnostics are reporting that the drive is dying (SMART errors). deeastman's Step 2 advice will confirm that, but backup your data first as intensive testing is liable to finish off the drive. Replace the drive yourself to avoid dealing with HP support and upgrade to a bigger drive while you're at it. Maybe a Seagate 5400.4 or 7200.3 series from Newegg.

 

So Step 2 will completely destroy the HD?

 

Not necessarily. But since your HDD is already on its last legs considering you are getting SMART errors, running a HDD test might put enough stress on to push it over the edge. Thats why its better to back up your important data before taking any other action.

 

I didn't see anywhere that mentions SMART errors though. The first message I posted is all it says on my father's laptop.

I backed up all the data though.

So you're saying that either way, this current HD will die eventually sooner or later?

So it's good as replacing one now?

Is there any reason why SMART error occurs?

 

SMART is an acronym for Self-Monitoring, Analysis, and Reporting Technology.

You can read more about it here: http://en.wikipedia.org/wiki/S.M.A.R.T.

SMART technology is built into either the motherboard or drive. The SMART errors occur do to a failure of one or more of your HD parameters that are being monitored.

Its purpose is to warn you about an impending HD failure so you can try and save your data before your HD completely dies. The message you received about a HD problem was generated as a result of the SMART technology. If you run Step 2 in my post, somewhere near the end there will be a message about SMART errors (I can't remember exactly what it says).

If you depend on your computer for daily activities IMHO you should replace your HD as soon as possible.

 

So I replace HD, then insert Recovery Discs?

I also have battery problem. I used HP Total Care to check and it says battery has problem.

I bought it from Costco and I believe I have 2 yr support warranty..? I'm wondering if that will cover both of my problems.

 

you should contact them and ask.
hard drive failures are pretty common... atleast in my experience. it sucks completely. make sure you backup all important data ASAP

 

Thank you for all the help.

I came back to my home (currently living in a dorm), ran some test, found hard drive failure.

I went to the Best Buy and picked up a hard drive yesterday.

I upgraded my dad's laptop from Home Premium to Business, did clean install, and everything works fine and much faster!