HP dv9000 optical drive not working

Now the optical drive isn't working. Example:

Put music cd, won't work, won't do anything.
Put blank cd-r, won't recognize
Put software disc in, green light will flash, but then stops and again nothing happens.

Any suggestions? I really need to get my stuff backed up b/4 I take it someone for repair.

Thanks!

 

external USB hard drive........

 

It might have dropped the transfer mode to PIO. Go into Device Manager, look at the properties of the channels under the IDE ATA/ATAPI controllers. If one channel shows a current transfer mode of PIO then uninstall that channel. Then go to the top of the list in Device Manager, right click and select search for hardware changes (or similar wording) and it should reinstall the channel with UDMA 2 transfer mode.

 

Okay, went there and this is what I saw:
In Device Manager:
DVD/CD-ROM drive:
HL-DT-ST DVDRAM GSA-4084N ATA Device

There is a yellow triangle with an exclamation point in it. Is this possibly my problem?

Same signal is in the HP Pavilion Webcam

Thanks!

 

Double click it and tell me the DVD drives error description.

Take a screenshot if you can and post it here.

 

I am trying to send you the snapshot but this forum is telling me it is an invalid file. I have it copied to a word doc. Should I be doing something differently?

 

Okay this is what the snapshot reads:

This device cannot start. (code 10)

Click 'check for solutions' to send data about this device to Microsoft and to see if there is a solution avaiable. Which I have about 4 times and it comes back saying that my system is up to date.


Then is continues with:
Device type: DVD/CD-ROM drives HL-DT-ST DVDRAM GSA-4084 N ATA DEVICE

Manufacturer: Standard CD-ROM drives

Location: Location 0 (channel 0, target 0, lun 0

Will this help you? Thanks!

 

Try right clicking the drive and then click Uninstall. After that right click again and click Scan for Hardware changes.

This should reload the drive. Let me know of the results.

Sounds like the drive is dead though

 

You can also try this [trust me, it works quite often].: http://support.microsoft.com/kb/314060

[BTW, yes, I know there's no Code 10 mentioned on that page, but give it a try].

 

Good catch, I totally forgot about this fix.

shill22, try this soultion before you send it to the repairs. I have a feeling this will fix your problems, it has worked for a few in the past.

 

Wallace,
Thanks for posting that fix... I don't need it right now, but it went in my Favorites folder.

shill22,
That particular drive -- my DV9000 had one, but HP Support just replaced it -- had some problems.
If you can find a bootable CD, like Windows PE or a Knoppix distribution, try booting the computer to it. If that works, but the drive doesn't work in Windows, it's Windows. If it won't read the bootable CD, it's the drive.