HP has no plans to support dv2000t users with Vista audio drivers!!!

As some of you know, I've been sending emails and holding online chats with HP regarding Vista drivers for the Conexant "waikiki" HD Audio chipset that was used on Pavilion dv2000t and Presario v3000t notebook computers before the release of Vista on 1/31/2007. These systems were advertised and sold as "Windows Vista Capable," yet they clearly are not. HP has posted HD audio drivers on their website but they are for the "Venice" audio chipset which was not used on this model.

The fact that the driver they have posted is for the wrong device, they do NOT dispute. But they attempt to pass the blame onto retail copies of Vista, saying that OEM copies will work. They do not. Their "proof" of this is that they are shipping dv2000t notebooks with Vista preinstalled, with working drivers. Actually, what they have done is change the HD Audio codec used on the new systems, so they work with the driver HP posted.

I have created an online petition at http://www.petitiononline.com/HPAudio/petition.html . Please take a moment to read and sign the petition if you are an effected user. Also, if you run a technology news site, or know someone who does, any attention that can be drawn to this issue would be greatly appreciated. I will keep checking this forum, and would happily respond to any press inquiries.

 

As we've all learned from the long and drawn out keyboard problem, HP tends to not own up to their own issues. My best advice is to file a BBB complaint and state they mis-advertised their hardware.

 

You should submit this to gadget blogs n things like Engadget and Slashdot. And then again, after you file a claim, after BBB confirms your story and puts it on their website. Then, you can send it to more "official" places like newspapers that are read by the general public - from fancy-pants like NYT to tabloids like USA Today. They all have tech sections, and especially for tabloids, it can't be too easy to find issues that the regular Joe can relate to. But being lied to by a major computer company, no one likes that.

Malia

 

Have you actually tried this driver?

http://h10025.www1.hp.com/ewfrf/wc/...&cc=us&dlc=en&product=3224055&os=2093&lang=en

 

Yes, it's for the dv6000 series which uses a "Venice" audio codec. Only the dv2000t's that shipped with Vista preinstalled have this codec. The "older" ones used a Conexant "Waikiki" chipset that has NO Vista drivers for it.

 

I was asking because my friend has a dv2000t with Vista installed and it works fine on his

 

Yipee 2nd person to sign. I signed because I got a v3000t with a Vista upgrade coming. I want to be able to mute because I use that a lot.

 

Airman -- do you know when he purchased his? They may have updated the motherboard sometime before the release of Vista, then. But there are a number of people in the HP drivers thread who all have this same audio device, for which HP is not releasing a driver.

 

Mmmm I think it came preloaded with Vista actually now that you mention it he did buy it recently. All I can think of is maybe try the new updated BIOS and try that driver again, if that doesn't work I wish you luck

 

The BIOS update doesn't address the problem, but thanks for the suggestion.

I just filed a BBB complaint against HP, due to the system not performing as advertised. We'll see what they say.

 

HPFan and anyone else using 32-bit Vista. If you use the XP driver provided by HP, please post any and all problems with that driver under Vista. It would be tremendously helpful.

 

I just filed a BBB complaint against HP as well.

 

the slow startup for me is caused by somthing els. i dont even have the sound drivers installed and it still lagg. after fresh installed theres no problem at all. but after installing the all drivers from the old XP the lag starts. but other ppl said when they uninstalled the sound driver and use the normal one it helped stop the lag.

when volume is turn up max, comp freezes with the xp sound driver.

this is all the problems that i got

BTW: do u need to install the intel chipset software utilites on vista??? because i think that might me the cause of the lag. either that or the bluetooth from microsoft. do u use the bluetooth from M$? or HP one.

 

Among the few updates to the HP ftp site today was a Conexant Modem driver, also allegedly for dv2000t and Compaq v3000 systems. It also is for the wrong device -- and would only be compatible with systems with the new motherboard.

So now that's two devices they've posted drivers for that are not compatible with the system they are supposedly for.

 

The old one works just fine for me on Vista...

 

God I cant Belive hp would do that! oh well

 

Thats blows. Luckily i own a toshiba

 

Wow! After I read the article on the frontpage of this site. That really sucks! Sorry!

It's a good thing I never own a hp computer.

You guys need to fight for your right! I suggest filing a class action lawsuit.

 

someone send this off to theinquirer.net - it will get a fair bit of attention there.

- cant wait for customers to start wanting refunds for their dv3000t they bought from my store.

insane

 

Well, now I know I will never own an HP laptop.

Good warning.

 

I have the dv2140eu, purchased before vista-launch. How do I check what version of the audio chip I have installed?

 

I have a dv2124tu.. same problem here... no mute function, no sound after returning from standby. Also i have enrolled for the HP Express Upgrade Programme. I am really disappointed.

 

just use old conexant audio driver from xp and the mute button and function keyboard is work ,(with orange led)

it's no support waikiki uaaa bus driver for vista with hp right now and driver for conexant audio for vista in hp site can't install (because,it's requried waikiki driver install fist and it's still not release)

i'm use dv2107tx and it's work fine (with conexant audio driver xp and old hight difinition in vista and update driver form lasted windows update)

 

What does it mean for me when neither the old xp drivers or the new venice codec drivers work at all for my dv2130us bought in late December? I have Vista Ultimate installed.

 

If your notebook is a 2100-series with an Intel processor you should have the "waikiki" chip. The old XP drivers will work (though there are several issues) in 32-bit Vista. No drivers for 64-bit Vista are available. The included Microsoft drivers aren't specific for these notebooks, and have many problems, though the sound quality with the Microsoft drivers is significantly better.

 

^how weak is that. I was thinking of getting the 2000t now this is just scaring me. Whats the major drawbacks....start with sound, go on standby, wake up and no sound?? If so that blows chunks.

 

- Windows lag on startup
- Sound not functioning on wakeup from standby.
- Sound continues even if headphones plugged in.
- When connected to port replicator (xb3000) sound does not function correctly along with buttons on replicator and sound still goes through built-in speakers not switch to the xb3000 speakers (would sound cool that all the speakers are working but actually a pain in the butt).

I'll think of other irritating things later...

 

I have a 2100 CTO that I ordered in mid January. When I first loaded Vista I had the generic sound driver and all. I went to the HP site and downloaded all of the drivers and just like you said, I had issues with the HD sound and Modem. The thing is that after some persistance, I managed to get the sound driver to install (I did not have the XP drivers on the machine since I did a clean install). How is that possible???

The only thing that I don't have compared to XP is that when I change the volume I don't get the HUD (the green bars), but I actually like that because it used to minimize my games. Weird.

 

Well, I received a response to my BBB complaint against HP today.

Here was my complaint:

Hewlett Packard has advertised their Pavilion dv2000t CTO model notebook computer notebook computers as being "Vista capable" on their website, in print ads, and on the machine itself. They have not provided a working audio driver for the Conexant "Waikiki" audio device found in these systems. At the time of Vista's release they silently updated shipping models with a Conexant "Venice" audio device, for which they have provided a Vista driver.

HP's customer service representatives have stated that they will not be releasing proper drivers for the audio in these notebooks. A notebook computer on which one cannot make use of the audio and microphone devices, is NOT Windows Vista capable, and HP has lied to its customers in this regard.

HP's only solution is to use the Windows XP drivers for this device. Users running 32-bit Vista can use this "workaround," however, the XP drivers do NOT function correctly. They cause system slowdowns, particularly at boot, and evidence indicates system stability issues present using those drivers. 64-bit Vista cannot use those drivers AT ALL. They simply will not install.

Microsoft, unlike HP, has attempted to create audio drivers for this system. That drivers provides audio output under Vista, but the following problems persist:

1) No audio is output after the system resumes from standby,
2) The audio control and mute buttons on the system do not function,
3) Audio is output through the system speaker and headphone simultaneously,
4) The built-in microphone does not work.

Using this driver, also, the system still cannot be said to be useable.

HP has, in effect, lied to its customers,and sold them computers that are not capable of doing the very things they are sold to do. The fact that they have changed motherboards on this model, implies that they cannot create an appropriate audio driver for this system. If that is the case, then those, like myself, who have purchased this Vista-ready system, will never be able to properly run Windows Vista on them.

On online forums, this issue is being discussed ad-nauseum. Thousands of users (in total) are potentially effected by this false advertisement as to the capabilities of their computer. In my case, my system was purchased in September, 2006 for a cost of over $1500. As of the present, I have installed an upgrade copy of Windows Vista Ultimate x64 edition (at a cost of $260) which presents all of the problems listed above. This is clearly unacceptable.

And my desired resolution:

Either Hewlett Packard should release appropriate driver software for 32-bit and 64-bit Vista that works with the Conexant "waikiki" audio device found on these notebooks, or, if not possible, they should replace the motherboards with the ones now shipping in this model notebook that they have provided Vista drivers for.

This was their response:

On March 05, 2007, the business provided the following information:
Hewlett-Packard does provide the link of http://h10025.www1.hp.com/ewfrf/wc/...softwareitem=ob-46410-1&jumpid=reg_R1002_USEN for the drivers for 32 and 64 bit to vista. Hewlett-Packard only provides this particular link and is not responsible for third party software. Mr. Pope may go to this website or directly to Microsoft who is the distributor of the software.

This link is to the very driver I already said doesn't work (for "venice" audio codecs! Obviously, HP has no interest in taking care of its customers. It took them 3 weeks to in no way respond to the complaint! I have already responded, saying in more detail and using the .inf device IDs along with the one actually found in these notebooks, that this is the driver that DOES NOT WORK with the notebooks it's listed for. I also accused HP of attempting to get around releasing proper drivers, by releasing intentionally incompatible drivers for this model. I'm honestly not expecting a real/useful response, but I figured everyone with a dv2000t might want to know what HP's response to your audio problems is.

 

Anyone tried this...

http://forum.notebookreview.com/showthread.php?t=109066

Looks like HP are intending to support us. I haven't tried it myself. Internet at home is knackered...

 

Well, their existing advice is still to use the XP driver (which is what her directions tell you to use). The driver works on Vista-32 but with numerous issues. It doesn't work at all in Vista-64. I'm waiting to see what "new" driver they post for Vista. My bet is on a relabeled XP driver... but I'm willing to be pleasantly surprised.

Also, the directions to use the old Microsoft XP UAA driver, when Vista has a newer version included with the OS is strange to me. I wouldn't mess with that, but she's right that the XP driver kinda-sorta works.

 

To those still wondering what the situation on this issue is (and hoping HP does right by their customers), here is the latest on my BBB complaint:


My rebuttal to their response, was:

The driver HP's response linked to ONLY works for the systems that actually SHIPPED with Vista. It does NOT work on HP systems that shipped prior to 1/30/2007 (with XP preinstalled). Their answer has IN NO WAY addressed the issue at hand, and it appears that they continue to deny the fact that there has been a hardware change in this model notebook.The audio devices supported by this driver (and found in the new model) are:%HdAudioFunctionDriver.Venice5045.DeviceDesc% = HdAudModel,HDAUDIO_01&VEN_14F1&DEV_5045&SUBSYS_103C30B5%HdAudioFunctionDriver.Venice5045.DeviceDesc% = HdAudModel,HDAUDIO_01&VEN_14F1&DEV_5045&SUBSYS_103C30CD%HdAudioFunctionDriver.Venice5045.DeviceDesc% = HdAudModel,HDAUDIO_01&VEN_14F1&DEV_5045&SUBSYS_103C30B2while the device actually found in dv2000t and dv21000t series models is:HDAUDIO_01&VEN_14F1&DEV_5047&SUBSYS_103C30B2&REV_1000As I stated previously, the driver posted DOES NOT work with the existing systems, even after "hacking" the driver to force install. Microsoft is requiring all computer makers who sold machines as being "Windows Vista Capable" to release proper Vista drivers for all the components of such machines. HP is trying to get around this requirement by releasing incompatible drivers for machines they sold as "Windows Vista Capable". This is rediculous, and the worst customer service of any company I have ever dealt with.


And, today I received a FINAL response from HP, stating:

RECEIVED BUSINESS' REBUTTAL RESPONSE : Hewlett-Packard is not responsible for third party software as Hewlett-Packard does not manufacture software. Hewlett-Packard does provide drivers as soon as they become available.


And with that, the BBB closed my complaint permanently. HP in NO WAY addressed the issue, and has implied that they have no responsibility to THEIR CUSTOMERS to provide drivers. They pass the buck onto the OEM's, which is fine, however, in talking with Conexant (the OEM), it appears that no new drivers are being developed for "waikiki"-type chipsets. They have apparently reached "end-of-life" status (or Conexant's version thereof), and Vista support for this codec is nonexistant. The ONLY solution seems to be to continue to be to use old XP drivers (though the .inf will be updated to reflect Vista-compatibility as Toshiba has already done for their older models that used the "waikiki" chipset). Unless Conexant does an about-face, the problems we have now will NOT be addressed by a "driver update" and NO support for Vsta-64 will ever be offered.

If these were older machines, this might be considered acceptable, however, HP sold these machines as "Windows Vista Capable", both in their advertising and on the units themselves. Presumably, they knew (as all other notebook manufacturers did) for some time that this audio codec was no longer supported, as they prepped a Vista-refresh of the model which uses a properly supported audio codec. This is inexcuseable, as well as a clear violation of various "truth in advertising" laws in the U.S.

Personally, I have never fealt so "violated" by a corporation before. I have a fair bit of HP common stock, and I have personally spent around $8,000 on HP goods in the last five years (3 desktops, 1 notebook, 2 IPAQs, 2 HP-branded iPods, 1 color laserjet printer, and 1 color photo printer). I have also always recommended HP to those who ask me for my opinion on a good PC at a good price. In the interest of full disclosure I will say that I am selling my stock tomorrow, and will NEVER purchase another piece of HP gear -- nor recommend them to others.

I am also debating the viability of mass tort litigation against HP on be half of all dv2000t and v3000t owners whose systems do not function as advertised. I am a law student and know many attorneys, but this type of litigation is EXTREMELY expensive and time-consuming, so it would really help to get a feel for how many potential claimants their are out there. If you are effected, and haven't signed the petition linked to in the first post, please do so. Also, if you are receiving the ExpressUpgrade to Vista, this issue almost certainly effects you all as well, so please sign the petition once you have verified that you are effected.

Anyway, I am done ranting for now. I just wanted to let everyone know the "real" situation with this codec and what to really expect when dealing with HP.

 

I would basically say that anyone who has been cheated by this needs to contact their credit card companies and cite all of this. This reeks of the dv8000/dv5000 keyboard issue all over again...HP never solved that either.

I myself am stating to think about never purchasing another HP product.

 

That's really disappointing. I bought my dv2000t last August with the intention of eventually upgrading to Windows Vista. I guess I'll just have to stick with Windows XP on it for now. :-\ I'm still kind of hoping that HP will release the proper drivers eventually though...

 

Hello. I had had the exact same problem for sometime. But somehow, I have managed to solve the problem while trying many things.

Try this:

1] Go to the hp website, find your pc, download the correct driver. [If it does not work, download the driver from the dv9000 notebook series link. As this notebook has more advanced Vista features, it should have driver updates that are more potentially capable of running in most Vista OS]

2] Try to install. [But obviously it does not work. It would say something like that there is no device for the driver to be installed.]

3] When this occurs, and after the installation has been aborted, follow these links:

MY COMPUTER--->C DRIVE--->SWSETUP--->AUDIO

4] There should be a SETUP.EXE inside the audio folder.

5] Right click and select the second option. [It's called something like "Install with Administraror authority" or something. I use a korean OS so i don't know what it is called in English. But anyway its the second option just below "Open".]

6] An installshield will appear.

7] Install as instructed.

After you have done the above, your conexant high definition audio driver should work. Other devices such as Synaptic Touchpad, Quick Launch Buttons, HP Webcam, and many more can be installed this way if it fails.

Finally, please distribute this to many other forums and sites so that more people can benefit from it.

Thank you.

Blurducky.

 

Thats a totaly shocker! I'll too stop promoting HP notebooks at work.....


anyone tried Blurducky's way???

Insane

 

Hi, All. I'm new to this excellent forum whose threads I have been pouring over all afternoon and evenng in parts. Anyway, I have the same problem with NO AUDIO DRIVERS FOR 64 bit Ultimate Vista Edition CONEXANT Audio Card! I own the HP DV5130ca Laptop. I bought it only May of 2006. Can ANYONE HELP me get sound???? Please! The only reason I did not sign the online petition is because I think it should have been broader in scope and not so limited to one or two series. I believe the petition would have been MUCH more effective, too, with many more signatures had it covered ALL HP Laptop series.

Anyway, I would sure appreciate ANY Help and if the petition changes to cover ALL recent series, please advise and I'll sign it in a NY second! For shame on HP!!! NEVER again shall I buy their products if this is not resolved reasonably timely. [email protected] if anyone cares to forward the drivers or contact me. Keep up the fabulous work here, Jaded and others and Thank You for the forum!!

 

I am also debating the viability of mass tort litigation against HP on be half of all dv2000t and v3000t owners whose systems do not function as advertised. I am a law student and know many attorneys, but this type of litigation is EXTREMELY expensive and time-consuming, so it would really help to get a feel for how many potential claimants their are out there. If you are effected, and haven't signed the petition linked to in the first post, please do so. Also, if you are receiving the ExpressUpgrade to Vista, this issue almost certainly effects you all as well, so please sign the petition once you have verified that you are effected.

Anyway, I am done ranting for now. I just wanted to let everyone know the "real" situation with this codec and what to really expect when dealing with HP.[/QUOTE]

*********************************************************************************
"viability of mass tort litigation against HP"

Jaded: As I alluded to in my previus (and first) post moments ago, I believe a petition and class action would be far more effective and meaningful as well as less expensive if ALL HP LAPTOP OWNERS afftected by this problem were solicited for support, etc. I own a DV5130ca LAPTOP, ALSO **"WINDOWS VISTA CAPABLE"** as marked on the puter and on site and purchasers like myself (just late last MAY 2006!) are also SCREWED by HP.

I also am a long time, loyal and copious consumer of HP Products, but I bloody well will NEVER AGAIN BUY A THING FROM THEM IF this issue is not resolved in a timely fashion. I won't hold my breath. Anyway, if enough people indicate support for a class action, I would be in. This is much more likely if we were to be INCLUSIVE of ALL HP LAPTOP OWNERS affected by this CONEXANT AUDIO for Vista 64 Problem, clearly. Anyway, just a thought and my 2 cents worth. I am sitting with a nice HP computer with VISTA ULTIMATE on it and doomed to have NO SOUND FOREVER by this cheap ass company, Hewlett Packard, which hitherto, I always thought the world of. I share your sense of corporate Violation! Sigh.

 

I, too, would be happy to join the class action against HP for false-advertisement.

However, under the "Vista Capable" agreement with Microsoft, HP is obligated to supply driver for every machine with Vista Capable logo on there. They have 90 days to fullfill that requirement from the consumer release date.

We should definitely leverage that, and keep Microsoft aware of this situation, and it is much easier having one coporation pressuring the other, than a lawsuit from a group of people.

 

Coppa, welcome to the forum!

When I first created the petition, only dv2000t and v3000t machines were known to have been sold as "Windows Vista Capable." It now appears that models such as the dv5000t and dv8000t series were also sold as Windows Vista capable, and use the same sound codec. Once a petition is online, it cannot be modified, unfortunately, but the purpose of the petition is still to get a working "Waikiki" driver which would apply equally to those machines.

As far as tort litigation goes, the class would likely consist of anyone with a "Windows Vista Capable" dv2000t, dv5000t, or dv8000t (and the Compaq equivalents). Almost certainly, only those whose machines were specifically sold as "Windows Vista Capable" could be members of the class. It's possible that a subclass could be created of those with the same models but who don't meet the advertising requirement, as HP has labeled ALL of those models as Vista compatible... but not prior to the original purchase.

At any rate, by all means sign the petition if you feel like, and note in the comments the system model you have that is also effected. If the 90 day deadline passes without a driver from HP, then I will consider legal action, though I feel user pressure and eventual pressure from Microsoft should get this settled without the hassle of litigation.