HP is bad bad news

I bought an HP dv6171cl in Nov 2006. I had problems with the external monitor system, including the VGA connection, and the S-Video. Support from HP was worse than none at all. After eight hours on the phone, sending me on a wild goose chase including telling me to download Vista drivers, when they knew my laptop was running XP, I was finally told that I could send the computer in for repair for $400.00 with no guarantee when it would be fixed.

I then did my own research and actually found on HP's web site that my model and my problem were known to HP and were to be fixed for free.

However, since there is no guarantee when the computer will be returned, it is a ridiculous remedy. I asked why I could not get a replacement, and HP told me to take a hike, in a very condescending and supercilious way, just like the mean second grade school teacher.

That will be the last of the many HP's I have bought over the years. I think their corporate attitude is not consumer centric, but seems to me to be consumer contemptuous.

This is based on my discussions with someone at Corporate Headquarters, and my case manager, who correctly and sardonically stated that she was as high as anyone can be at HP for customer service.

I think I will sue.

 

Another bad story. Although your situation should not be tolerated, the fact is that this is how most if not all major brands will treat a customer that has problems. Well except for Logitech. Question. I always wondered what drove people to write about their horrible stories on here. I mean if you wasted your time on the phone with HP, why waste more time writing this? NOt dogging you, I've been in your spot before, I'm just curious. What do you think you can gain from expressing your feelings on this site?

Also this is a great example of why you should get a warranty. Although expensive, over time they pay for themselves. Example: I have a 2 year old Gateway. Some connections have become loose and defective due to normal wear and tear. I've alreayd had it taken in for repairs a few times. One more time and guess what, according to Fl state law....I get a new one.

 

Serves as a warning to others. And helps you appreciate when you do experience good customer service.

 

That, plus it's good to vent sometimes.

 

Venting's good. I recommend it. Helps one to move on. For many, simply waving your hand across your face and saying "ahh, f*@# it!" is not enough.

Some classic rants were born of a vent.

 

Venting is human nature. This thread also lets other user aware of manufacturers support quality.

But then again alot of people that come into this forum have broken laptops and problems which is pretty biased. You will barely hear success stories here, most nightmares

 

maybe to inform? How else can you find out if there are thousands more with the same problem and that maybe a recall is needed?

 

Thanks for bringing this to everyone's notice.

 

News flash. They are ALL the same. Many laptops are made by Quantus Computers in Taiwan. I am a Dell Certified Tech and guess what I own? An Hp. I have yet to have any 'great' experiences with tech support in any vendor.

 

So is dell, asus, alienware, acer, lenovo, fujitsu, clevo, sager, voodoo, compal, sony, MSI, and anyone else I forgot. We will hear this with all computer brands.

 

Not Vtech... They have great Software, Hardware and Customer support... I love every minute with my laptop...

 

lol My little sister has one of those vtech computers. i guess she has no problems with customer support.

 

I think 90% of the customer service issues can be resolved with one question;

'Is your unit turned on?'

 

FunnyX, you're an HP technician?

 

I am a technician that works on HP's/Compaq's. Yeah.

But I do not work for HP.

 

The current Pavilions are pretty basic, and easy to work on. It's the people that drives you to tear your hair out.

 

It was the combination of; Hp's new hardware, new design, and vista... thats causing so many undesirable results...

 

http://forum.notebookreview.com/showthread.php?t=347497