HP is the worst...Need Help Returning my Notebook

I'll give you a quick recap of my problems with HP:

Purchased a dv6000t in August. Had to return the whole unit because the battery was malfunctioning (you can't just swap batteries, have to replace the whole computer).

Replaced the dv6000t with a new dv2000t (decided upon the dv2000 b/c I wanted something smaller anyway). From the very beginning, there were problems with this computer, that unfortunately I did not report to HP. The two USB ports on the right side of the notebook are not aligned properly, so you cannot fit a USB cable into them. Also, the headphone jack on the front of the laptop is too tight to fit the headphone jack all the way in, so the headphones tend to pop out. I didn't report these problems to HP initially because I didn't want to go through the aggrevation of returning another laptop...I just dealt with the issues...My Mistake

More recently, new problems have developed. The enter key has stopped working properly. I would say about half the time, when you hit the enter key, it doesn't work. Also, the mouse pad buttons (which are loose to begin with on the dv2000), don't seem to be working properly.

I called tech support to discuss getting a refund for my notebook, because quite frankly, I'm pretty disgusted with the quality of this line of HP computers. Tech support was so unhelpful, and the majority of them are not even fluent in English. I don't mean to sound insensitive, but it's extremely aggrevating when you're trying to explain your problems to them, and they ask me for the 5th time, "And what model is your laptop?" Are you kidding me? After a week of being promised phone calls and emails from a senior case manager (which I never received), I finally got through to HP Corporate. I spoke to 2 separate case managers, and they are absolutely refusing to give me a refund, because I am beyond the 30-Day return window. I receive my dv2000t on October 23rd, and filed my case on December 13th, so that's under 2 months. They said that because I did not report my initial problems to HP from the beginning, there is not enough of a reason to give me a refund. I tried explaining that these were extenuating circumstances, and that I had been put through a lot of aggrevation, but they simply weren't hearing...Now I'm stuck with this lemon.

Any suggestions on what to do. Is there anyone I can talk to at HP that can supercede these case managers?

 

My first thought is to do the return for the replacement. That's probably your easiest bet right now. The last line of defense is always filing a dispute through your credit card company saying that the merchandise you received does not live up to expectations (or one of those options that seem appropriate.) Many of the large credit companies do very well giving you feedback on how the dispute process moves along if you do decide to escalate it to that. You could always contact HP again and say that you are unsatisfied with the product you received and you can let them know that if they cannot give you another option you will be filing a dispute.

 

Wow, that really sucks. Its odd you had to return the entire notebook because of the battery. I bought a dv6000t in August as well and had concerns over the quality of my battery and they just sent me a new one, no questions asked.

But anyhow, if HP is really trying to screw you out of the money by not refunding you for what is obviously an HP quality issue then I would do what danboris said.

Call HP one last time tell them your unsatisfied and will be contacting your credit card company if they can't resolve it. Also you might want to file a complaint with the Better Business Bureau.