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    HP nx9010 battery burnt hole through bottom of notebook

    Discussion in 'HP' started by jhjc512, Nov 26, 2008.

  1. jhjc512

    jhjc512 Newbie

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    Much to my dismay when I arrived home from work today my 13yr old showed me how the battery overheated and burnt a hole straight through the bottom of her notebook. I called HP and the aren't going to do anything. I've just read that there was a battery recall a couple years ago (probably for this reason) anyone have any ideas how to get them to replace it??? thanks
     
    jhjc512, Nov 26, 2008
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  2. flipfire

    flipfire Moderately Boss

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    If you are out of warranty they probably wont give you much priority. I suggest you call and talk to a case manager as this is a serious matter.

    I dont remember a recall for HP batteries but i suggest you check the recall list.
     
    flipfire, Nov 26, 2008
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  3. jhjc512

    jhjc512 Newbie

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    checked recall list an its on there they don't seem to care that my daughter no longer has a notebook like i said lucky she wasn't using it or would have burnt her leg
     
    jhjc512, Nov 26, 2008
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  4. Jstn7477

    Jstn7477 Sam I Am

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    Sounds like you are the victim of a Sony defective lithium ion battery. I am happy to hear that your daughter didn't get burned and your house didn't burn down, so at least be glad for that. I would also say to contact someone like a case manager from HP as I can say that this is a serious matter (as flipfire stated earlier).

    -J.B.
     
    Jstn7477, Nov 26, 2008
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