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    HP online chat support no longer working? Or did they block me? haha

    Discussion in 'HP' started by jibberjabbers, Oct 26, 2008.

  1. jibberjabbers

    jibberjabbers Notebook Geek

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    I tried to start a chat session with HP chat support but I got nothing? It opens the chat screen and says "connecting to chat, please wait" but a couple second later I get a blank screen.

    The reason for trying to connect with a rep is to see why my CPU fan isn't kicking in. I have a DV1000 and it never really kicked in. I downloaded a CPU temp program and saw that my CPU, T7200 is hitting 87c....

    The laptop also turns itself off when I run intensive programs.
     
    jibberjabbers, Oct 26, 2008
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  2. HI DesertNM

    HI DesertNM Notebook Deity

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    I would not use it until you get it fixed. Those are some high temps that can basically fry your processor/gpu if you have not fried them already. Mine hovers around 55c...60 tops. That must be very toasty to the touch.
     
    HI DesertNM, Oct 26, 2008
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  3. jibberjabbers

    jibberjabbers Notebook Geek

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    Well, I received an email from HP somehow and they gave me a step by step direction to resetting the bios and a couple of links to download. The links they provides were old (driver, graphic driver) so I just kept my current drivers and bios.

    But the "resetting" the bios during boot somehow fixed the fan issue. HP has decent customer service.
     
    jibberjabbers, Oct 26, 2008
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  4. Tippey764

    Tippey764 Notebook Deity

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    I bet when you put that t7200 in it did somthing wacky or somthing. Thats my best gusse.
     
    Tippey764, Oct 27, 2008
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