HP repair "Good/Bad/Ugly" just went very UGLY!!!

Boy am I UPSET!!!

Some of you may recall my post called:
Got my Notebook back from HP Good/Bad/Ugly!
http://forum.notebookreview.com/showthread.php?t=209219

I've had my notebook in TWICE now in 2 weeks for repairs. First time was for motherboard, second time was SUPPOSE to be for a new lid, but instead they replaced the motherboard again??? No lid... it came back even more scratched than the first time!!!

And that is NOT all, when I went in to turn on the notebook, it said I had an illegal copy of Vista and when I tried re-entering my Vista product #, it wouldn't accept it!!!

I can't even access my DANG notebook!!!

UPDATE!!! four hours later.
Well... it won't even power on now. It didn't the first time I tried turning it on, then I unplugged the AC cord, it turned on with battery. Then turned on about 3 more times. The last 4 times I tried to turn it on with or without AC, it won't fire up.

 

usually windows needs to be reactivated when the motherboard gets replaced. Just enter your product key, then "show me other ways to activate" and then use the phone method.

But it is kind of stupid that they did not replace the lid when it was in for service, and instead they replaced the motherboard again. Probably the agent didn't make good notes for the service center.

 

Well, that is the thing... when they replaced the motherboard two weeks ago, when I got it back, I didn't have to re-activate Vista then! Why now?

I had sent with the notebook, taped to it in fact, written it black felt pen, that the lid was in for a new lid and had circled the scratches with a red felt pen... Now what idiot can't see that???

Here is a photo of the notebook I sent in. The red circle is what they saw, the new scratches are the yellow arrows. You can't see the scratches unless you tilt the lid as it is so shiny. But they are there!

 

i think Hp must use the guys in this video for repair service
http://www.cbc.ca/marketplace/getting_gouged_by_geeks/

 

I would call HP and ask to talk to a supervisor immediately. I wouldn't even bother talking to the person that answers the phone. Once you get a supervisor/manager, tell them exactly what happened and that they not only need to correct their mistake, but compensate you for the time you're without a computer because they screwed up. If they say they can't do anything for you, just say, ok well I'm not only going to contact the BBB, but I'll never buy another HP again, and I'll never recommend an HP to anyone again. Also, tell them that you are part of a notebook forum and that you will tell everyone of this experience with them.

 

As far as I know, it gives you a grace period of 30 days till you must activate it. So once you got it back the second time, it was probably at the 30 day mark.

 

Here is my problem, I'm legally deaf and can't hear phones. My wife works at 8am and doesn't get home until after 8pm. So when she calls at night, she gets someone in India or? with a heavy accent and we haven't been able to get past that. I've been emailing; [email protected] (4 long ones so far) and not doing a whole lot better. Takes about day for each response/email.

HP does handle the shipping part well as I got the notebook back both times in less than a week.

 

You can always chat with an HP support, as you have Live chat support 24x7.

 

Well... it won't even power on now. It didn't the first time I tried turning it on, then I unplugged the AC cord, it turned on with battery. Then turned on about 3 more times. The last 4 times I tried to turn it on with or without AC, it won't fire up.

 

i wonder what techs you sent it to... i opened up mine 8 times by now... works like a charm...

 

We're still on the phone on hold for an hour now waiting for the case manager supervisor. Get this, We live in USA and we HAVE to talk to someone in INDIA. Heavy accent and lots of background noise. They say we can't talk to anyone in USA for customer service. We've been on hold and tranfered 3 times already. ONE BIG JOKE. I'm never gonna buy HP again after this if they don't send me a replacement notebook.

 

Well, after 1 hour and 37 minutes on the phone with the HP case manager, he agreed to put in another motherboard, make sure Vista works and put on a new lid. He squawked about the lid saying that wasn't included in the warranty, but I told him it wasn't my fault that the tech guy scratched it up so much and that they WERE responsible for that. Finally he agreed to it. Wouldn't send me a replacement though, so we will see how round 3 goes...

 

Hopefully HP makes up for it this time. I highly doubt I'd ever buy another HP product again. My presario's monitor went out 3 months after I bought it AFTER I had arrived at my deployed location overseas. Had to live with an external monitor the entire 6 months I was over there. It did get fixed once I returned to the states, but just the inconvenience of that turned me off from wanting to buy another HP product.

 

To conclude here... After sending in my HP FOUR times, I sold it as quick as I could and bought me a XPS. I mainly wanted that next day service Dell offers so I won't be without a notebook for over a month like I was with HP. I will NEVER own a HP again.

I'm VERY HAPPY with my XPS!
See sig & avatar.