HP repairs laptop twice, still crashes

I've done quite a few posts about my BSODs. After two repairs, the situation continues.

I bought my TX1304CA in January. It had frequent and random stop code 124 bluescreens.

After several chats with HP techs, it was sent back to HP Canada for repairs in mid-January. They replaced the hard drive.

The stop 124 bluescreens continued and I noticed that the system ran hot. It was sent back again in mid-March and I had it returned to me today.

This time, the HP Repair shop replaced the system board and the heat sink fan. Needless to say the laptop has already crashed with a bluescreen 124.

I have never had so much trouble with a laptop before. Sending this laptop back TWICE has done nothing to provide a solution.

What should I expect from HP at this point...what should I be demanding from them?

 

I would definitely be asking for a replacement. I don't know how it works in Canada though. Here in the US, you can ask to be escalated up to a case manager. Case managers have the power to give you a replacement if he thinks it is warranted.

 

If HP won't give you a new one, I'd demand a full refund and buy a different one. I don't think you should have to put up with any more of their timewasting.

 

Just keep in mind that the replacement will most likely follow suit and have problems as well. Pumping out crappy, cheap, unstable, problem ridden PC's seems to be par for HP these days. Customer service is even worse (although your repair times are pretty good).

I'd ask for a replacement, sell it, and buy something non HP. You'll be much better for it. I'd stay far away from HP until they show they can produce a quality product and provide at least average customer service.

As the previous poster said, you can have your case escalated to a case manager. You'll have to generate a case first though and send it back in. Here is a warning though, don't even think you're close to out of the woods because you got a case manager. You'll spend lots of time trying to reach him/her only to have them never return your calls.

 

In my situation several years back, the system was sent back 3 times in a month for unrelated repairs before I got a replacement, which I didn't even know was an option when the Quality Case Manager said he was sending me a brand new one.

The first time was the power jack pin was loose, the second time was a sound card shorting out and the third time was a failed DVD drive. I truly believe it's because they kept ripping the thing apart trying to fix it and that's why something else was getting broken. It had been fine up until they took out the motherboard.

But with you having the same exact thing wrong, you might as well take the approach that you have been without your laptop X amount of days and you want your money back or a replacement. It's your call. There's nothing like hitting the power button and being nervous that your system isn't going to work this time, is there? It sucks, I know.

 

I found thos url; here in another topic

this seems to explain most of it!

if you read it all you find most of the problems are not new and have be the same in many prvious models!

my problems with the black display is and old one same as with prvious models!

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01087277&dlc=en&lc=en&cc=us

 

pgifish: none of those issues apply to me.

clarrkkent: You're right about the waiting...was told noon on the 25th that a case manager would be in touch before 48hrs...76 hrs I emailed to say no call had been received and now here we are at 1pm on the 31st and still no call.

Great support.

 

Okay, what they lack in support, they make up for in comedy.

A week after I was told a case manager would contact me in two days, I received a voicemail from a case manager and a case number.

I call back. When I give them the case number, the case manager says, "Are you in Canada? This is the U.S. case manager line, I mean we're in British Columbia, but we handle U.S cases."

I explain that this is the info I was given. Of course it was submitted by the support person incorrectly, so now it has to be reassigned to a Canadian Case Manager, so I "should expect a call in a couple of business days."

The head-shaped dent in my desk is getting bigger.

 

I get where you're coming from. I'm going bald from all the hair pulling I'm doing waiting to get my issue resolved.