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    HP repairs notebook, BSOD continues

    Discussion in 'HP' started by dheian, Feb 9, 2008.

  1. dheian

    dheian Notebook Enthusiast

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    My TX1304CA was returned by HP Repair yesterday. The work order sheet said that they were able to duplicate the Bluescreen 124 issue I was having and had replaced the hard drive. After starting the notebook and having the HP OOBE, I ran windowsupdate and hp update to have the latest drivers.

    I ran the computer all day yesterday. Left it on overnight to see if any problems would arise. Woke up today to discover it had Bluescreened again with a STOP 124.

    How often are any of you getting Bluescreens with Windows Vista and your notebooks? I bought this notebook in January and have had more bluescreens in just a few weeks then I had with my old 512MB Dell XP notebook in four years.

    Where does it stand now? Is this still an HP issue or am I patiently waiting to see if Vista SP1 fixes things?

    Thanks for any insight. Here's the BSOD for reference:
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 4105

    Additional information about the problem:
    BCCode: 124
    BCP1: 00000000
    BCP2: 83A82D18
    BCP3: F6002000
    BCP4: 0000017A
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 768_1
     
  2. Exodemia

    Exodemia Notebook Evangelist

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    Oh dear mate I feel for ya. I've never had a BSOD with Vista at all, sounds quite serious. Have you tried using a clean XP or Vista install with no HP stuff?
     
  3. dheian

    dheian Notebook Enthusiast

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    The only Vista I have is the Vista on the HP repair partition. Before the notebook was sent in, we did the whole gamut of things suggested by hp...reinstalling vista, upgrading BIOS, drivers, the whole nine yards.
     
  4. tinman2007

    tinman2007 Notebook Consultant

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    2 Months now and have not had a Blue sceen of death yet.

    Any USB stuff plugged in and then turned off at night such as external HD?
     
  5. dheian

    dheian Notebook Enthusiast

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    I had a USB external plugged in earlier yesterday, but that was disconnected properly after a shutdown.
     
  6. pauljrog

    pauljrog Notebook Guru

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    I've never had BSOD since installing vista on my old laptop last February, and only a couple of times when running XP.

    Maybe your HP recovery partition is corrupted, defininatly contact HP, maybe in the meantime maybe get hold of a Vista Anytime upgrade CD ( a friend might have one) and do a clean install (boot from CD)

    To get the HP OEM activation key download a keyfinder program, then write down the code, it's also important to install your version of vista, else the key won't work.
     
  7. fulu8

    fulu8 Newbie

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    never had this problem, I have the same laptop, and I dont like Vista, so changed XP. you could contact with HP online from the official site.
     
  8. oldgraygeek

    oldgraygeek Notebook Consultant

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    Call the case managers directly, using your old repair number. Tell them it ain't fixed. Leave out the part about Windows Updates, and the external drive... just tell them it bluescreened within one day after they returned it.
     
  9. dheian

    dheian Notebook Enthusiast

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    This was handled months ago...HP gave me a full refund.