Problems? See this thread at archive.org.
I purchased a DV9500 laptop 2yrs ago for my personal business.One year into it's life the Nvidia GPU dies and I send it in for a motherboard replacement.After some searching it appears there is a major problem with the 8600 series of Nvidia GPUs. Hmmmm. While there they also replace the keyboard (which had absolutely nothing wrong with it), but while replacing the keyboard they cracked the left corner of the top of the case.
I called HP when I received the laptop back and the only solution was to send it back (again) and be without my laptop and applications for at least another week. Kind of hard to use Dreamweaver and Photoshop when they are 2000 miles away!
Guess what? Exactly one year later... Nvidia GPU dies again. . Call HP on 6/26 to get the box shipped and again mention the case issue. I figure since I HAVE to send it in again that now would be a good time to get the case fixed. They received the laptop on 7/1 with an expected return date of 7/8, which I didn't worry about because they usually return well before the date promised.
Check the website for updates regularly and nothing changes. No updates. Finally receive an email on the 7th saying they may not ship by the promised date! Ya think? I receive a call on the 8th from a female with a very thick and hard to understand accent, who says parts are on order. She doesn't know what parts, but tells me the new expected return date is 7/22! You have got to be kidding me!
The website is still not updated through the rest of the evening and into the morning today (7/9). At around 09:30am the site is updated and shows the status as Out-of-Warranty will a fee of $318! I call HP, only to speak to another person with a difficult to understand accent. I'm told the delay, out of warranty status, and fee is due to the replacement of the broken case. What!
They want to charge me $318 to fix something they broke while replacing a part that wasn't broken to begin with!
They haven't even touched the motherboard because of the case issue!
They waited a full week to notify me of a delay, and when they finally called they said nothing of the reason for the delay, or the cost, while adding 2 additional weeks to their turnaround time!
So, HP used a defective GPU. HP broke my case. HP didn't fix the motherboard for a week. HP contacted me, but did not tell me anything relating to the case. HP wants to charge me $318 for something they broke. I'm without a laptop which contains software that I desperately need.
To add insult to injury - this will be the 3rd motherboard in this laptop in 2yrs. Doesn't say alot about HP's quality, nor their willingness to stand behind their product or service. If you bought a new car and were on your 3rd engine in 2yrs I think you would be a little concerned about quality!
What do I have to do to get this right? Is a new motherboard considered a yearly occurance by HP (like changing the air filter in your car)? Whatever the outcome I'm seriously going to reconsider my future computer purchases!
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Yeah, I know the original problem is Nvidia's poor manufacturing of the GPU chips, however HP made a decision to include that chip on their motherboard. As such, they are responsible to me, the consumer, to stand behind their decision and hash out the rest with Nvidia!
I was not looking for a new laptop, just repair of parts they are responsible for and those that they broke during their first repair. The thought of working through the case issue and having to send it back again is what ticks me off the most.
Maybe laptop manufacturers should start selling "2-packs" so you have a spare to use when you send the other back!
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Great idea!!! With the amount of failed hardware posted here about these laptops. It's kinda like a rental car when yours breaks down... LOL
HP service problems!
Discussion in 'HP' started by deputy963, Jul 9, 2009.
