HP service quality

Follow up on this issue:
http://forum.notebookreview.com/showthread.php?t=38011

Jan 25: Issue recognized by HP, they have me test memory and HDD before I sent in

Jan 26: FedEx pick up for priority overnight to Memphis, TN service center

Jan 27: Received by HP service center. Finished repair. Ship overnight standard back.

Jan 30: Received by me. Turn on, 3 mins, blue screen of death.

From hp paper on my hand:
Corrective Repair Action:
-Hard drive
-Memory

....2 things that I tested and has made sure they are good... the problem was happening with different memory/HDD and they think those are fault. Of course, they didn't check my info that I tell them exactly that I have tried swap out those hardware...

grrrr..... what a headache. I'm on hold with them for more than 20 mins and been transfer 3 times now. Talked to some service tech in India and they transfered me wrong TWICE GRRRR!!!!

 

that s**ks.

I have no direct experience with HP's tech support.... However, I have lots of experience dealing with Dell's tech support.... and believe me, it happens with Dell too, a lot.

Based on years of dealing with Dell, I find the following helps:
- print a copy of the transcript(if reported via chat). Otherwise and you have to type it, and list everything what you have done to troubleshoot. Print and include in the box, preferably, put it on the keyboard and close the LCD. This way they will definitely see your notes.
- on yellow post-it. put in BIG letters, "Don't replace memory. Replace motherboard."... and stick it at the back/bottom of the notebook.

Since I did those with the Dell notebooks at my work, I never had problems with Dell tech support anymore. Those guys are robotic m*rons... but with a little help/notes from you, they might do the job right.

 

OK, I did what you suggest this time.
FedEx just picked it up (for over night again).

Let's get the finger crossed now....