Problems? See this thread at archive.org.
I need help dealing with HP support staff and their bull****.
My DV9000 worked well till a couple of weeks ago, It had some issue with the battery not charging for two months or more but it worked well - no crashes - nothing it worked well, then a couple of weeks ago it stopped booting up. Followed instructions I found online, took out the battery, connected notebook to the socket and it booted up. From a cold start it only boots up this way. It will come up after hibernating /sleeping even if the battery is in, but if I shut it down, I have to take the battery out to boot up.
Applied the bios patch that HP put out.. battery charging still an issue and it still does not power up with the battery installed. The battery charging status is more descriptive and after the bios flash, it shows that it is not charging.
After a bit of digging around on google I realized that this was a wide spread problem and HP extended the warranty etc etc. I called and was told that there is a mother board problem and I was sent a box to send the dv9000 in for repair. I backed up all my data (the DVD drive works like a charm) and sent it in.
What followed is an absolute nightmare. I'm still trying to get it resolved with a case manager, but after this I don't want to buy anything from HP. I've been somewhat of a loyal customer with about 6 HP products in the last 7 years. Not any more.
Two very very rude support people in india claimed there was liquid spill and some other problems. First that the screen was cracked and liquid from inside the LCD screen split. Then that I'd split some liquid on my notebook. Then that the mother board "melted" and nothing in my notebook was working:
Here's a partial list of things that HP says is broken in it:
Liquid spill
mother board damage
RAM is damaged
CPU, Video and Audio board, Fan, PCMCIA slot
USB board damaged
Speaker damaged.
The status on my case page says.
Order typeROBABLY BEYOND ECONOMIC REPAIR
Failure : SERVICE ENHANCEMENT PROGRAM
Warranty status: out of warranty
Service charge:$1080.34
My notebook was working perfectly well when I sent it it, I had no crashes, no blue screens. The only problem was with the battery charging and bootup with the battery. It was effectively a desktop, not a notebook.
From the Hp web site link: http://h10025.www1.hp.com/ewfrf/wc/g...en&lc=en&cc=us
clearly from "Step 2: Identify the symptoms" there are three things that effect my notebook
* The notebook has no power and no active LEDs.
* The notebook does not start.
* The battery charge indicator light does not turn on when the battery is installed and the AC adapter is connected.
What HP's support service is doing is just horrible. I'm at my wits end. HP wants me to pay more for their ****ty product and the rude support guy wanted me to buy another notebook, because this one was toast. I don't care for their scummy sales tactics, it just makes me mad when instead of helping me with the repair the sleazy customer support tries to upsell me.
Needless to say this is my last HP product. I don't like being treated like this. This is absolutely the worst.
Any suggestions on dealing with them. I've asked for pictures of the liquid damage.
HP support nightmare
Discussion in 'HP' started by exhpcustomer, Apr 11, 2008.
