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    HP support online chat

    Discussion in 'HP' started by sueveed, Aug 13, 2010.

  1. sueveed

    sueveed Notebook Consultant

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    I used HP's online chat to RMA my laptop today. The start page said a transcript of the chat would be emailed to me but I haven't received anything yet (12 hours later).

    Has anyone received a transcript when using chat?
     
    sueveed, Aug 13, 2010
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  2. hackker

    hackker Notebook Geek

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    I used it twice recently (yesterday and 2 days ago) and never received anything. I copied the text right before the lady ended it though just to make sure I had all the info. Which is good because after she closed the session, everything went bye-bye.
     
    hackker, Aug 13, 2010
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  3. sueveed

    sueveed Notebook Consultant

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    OK, thanks--I guess I won't be getting one then. The window quickly closed on me too right when I was about to copy the text at the end of the chat...
     
    sueveed, Aug 13, 2010
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  4. ImYoungxD

    ImYoungxD Notebook Consultant

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    Same here. that email of the logs does not work amd I believe I've used the live chat 3 times. I suggest you call the RMA department.
     
    ImYoungxD, Aug 13, 2010
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  5. sueveed

    sueveed Notebook Consultant

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    I just went on chat again with the return dept. and a rep said she would email me a copy manually.

    edit: received it after about 15 min.
     
    sueveed, Aug 13, 2010
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