HP support shud die

Vanessa: Hello Ravi. Welcome to HP Total care for Pavilion Notebooks. My name is Vanessa. How may I assist you today?
Ravi Nayyar: hey vanessa
Ravi Nayyar: i talked to a technician about a month back about my laptop hanging up when i run any game at all
Vanessa: Please let me know the Serial Number and Product Number of your Notebook.
Ravi Nayyar: he mentioned a lot of methods - i tried all of them but none worked
Ravi Nayyar: ****(hidden)****
Ravi Nayyar: ****(hidden)****
Vanessa: Thank you for the details.
Vanessa: Please let me know the game name that is hanging up.
Ravi Nayyar: all of them>..
Ravi Nayyar: i dont need to know the methods of repairing - tried them all already
Ravi Nayyar: i just need to know how long does it take if i send it for repair?
Vanessa: Please give me a moment to work on your issue.
Ravi Nayyar: sure thing
Vanessa: Thank you for your time and patience.
Vanessa: Have you tried installing the display drivers for your Notebook?
Ravi Nayyar: Yes i have TRIED EVERY METHOD EVER that a tech has told me - a HP tech
Ravi Nayyar: i just need to know how long does it take if i send it for repair?
Vanessa: I am sorry Ravi, you can send the Notebook to repair only if there is any issue related to hardware.
Ravi Nayyar: it is hardware related ! i told u i have already had this talk
Vanessa: May I know the Direct X version you are using?
Ravi Nayyar: 9.0 C
Vanessa: Okay, have you tried increasing the system resources?
Ravi Nayyar: vanessa not to be mean or anything.... i already told u, i had this talk with a hp support tech a month back
Ravi Nayyar: and i have done that too
Vanessa: Please spare me few more moments to work on the issue.
Ravi Nayyar: no i cant do that...i just need to know time..
Ravi Nayyar: it takes to return to me



automated responsed bastar********8s

cant they do any damn thing right - GETS me damn frustrated

how long does it take guys, generally? also shud i go and return to the shop or spend an hour talking to HP saying its a hardware issue


thanks!

HP ZV5000
Pentium 4 HT - 2.8 GHz
512 MB DDR Ram
15.4' BrightVew (1280x800)
40 Gig 4200Rpm
ATI Mobility Radeon 900 IGP - 128MB
24x CD/DVD Combo Drive
802.11b/g, Bluetooth
Windows XP Home Edition w/ Service Pack 2

 

brazil doesnt support my model

im goin to canada at the end of this month[ ]. hp was suggestin mail-in support, they will pick it up. shud i go for that or go to the authorized repair? whats faster - i really need faster!
they gave me a support id for the chat, so i wont hv to go through the whole chat again next time

thanks[ ]

HP ZV5000
Pentium 4 HT - 2.8 GHz
512 MB DDR Ram
15.4' BrightVew (1280x800)
40 Gig 4200Rpm
ATI Mobility Radeon 900 IGP - 128MB
24x CD/DVD Combo Drive
802.11b/g, Bluetooth
Windows XP Home Edition w/ Service Pack 2

 

Sorry to see that's you're having a hard time with HP's support. I've had my share as well, and not all good. They just need to go through the steps since you want to send your unit in for service. They need to document that they went through to localize the problem. This was only one person you spoke to, imaging calling back a few times and getting different people everytime for the same problem. Going through the exact same steps even though I've already done so the day before with a different tech. Sheesh!

But, to answer your question. What version of Direct X are you using? LOL, just kidding. [ ]

I'm not sure how it is in Brazil, but here in Canada, I can just drop it off to a local HP authorized repair facility and get it back within 3-5 business days (of course depending if the parts are on backorder or not). I've heard of problems with people shipping, via courier, direct to the manufacturer and it taking a couple weeks to get back. I'd recommend dropping off the unit to a local HP authorized repair facility (check HP's site for a list in your area).

-Vb-

 

Well, it's completely up to you on what you want to do. You said that you need fast, but if you're going to be coming to Canada at the end of June, you're still gonna have to wait approx 3-5 business days to get it repaired. Well, that's approx 2 weeks + another business week for the repairs, so that's 3 weeks in total. If you ship the unit to HP, it'll probably take a couple weeks, so that might be the faster route.

-Vb-