HP tech scratched my screen during the repair..

hey guys, i've just received my repaired dv2310 back from HP due to a motherboard failure. everything is back to normal now.. boots fine, although GPU temp still a little on the hot side. its at 81C now and the only thing i'm doing is typing this message. CPU temp around 55-60C light load. (Turion 64x2 1.6ghz)

but one major issue.. the HP tech SCRATCHED MY SCREEN!!! theres several nicks on the upper left portion.. its very obvious when i am looking a blank white page..

should i call HP and complain? would there be a case? I did take some pics of the laptop and screen before I shipped it just to prepare for situations like these. so anyone's screens got scratched up and went after HP for a replacement?

 

Yes!! For sure call them up! Also the gpu and the cpu are running way too hot. You should notify them about that too!

 

Yeap complain. They always do this.

They always damage the screen or bezel when prying the notebook open.

 

Yep, call them up. I had the same thing happen when I went to collect one after repair. I spotted it straight away and told them to replace it. Which they did. They probably claimed a new screen from HP for some other reason.

You see, often the people who do the repairs are sub-contractors to HP, so the last thing they want is for HP to turn around and say "you guys do a bad job, see ya." They need to keep HP on board, which means they need to be seen to be doing a competent job, which some of them find hard to do obviously.

 

Is it just me or do we see a lot of these posts? It always makes me cringe! Just one more reason to learn to fix some of these issues yourself once the laptop is out of warranty. I would contact asap and report this damage.

Good luck,

/Reby

 

I have the best idea!

Post a topic on the NBR forum asking people what to do.



On a side note, call them up and complain. It will not fix itself.

 

KUDOS to you for taking pics of your lappy BEFORE sending it to them for service! (for those of you who know, I do the same for cell phones, so that they cant place water on a water detector and claim I dunked it so it isn't covered...)

Yes, you have a legit beef, and evidence to prove it.

What amazes me is that I do alot of lappy repairs, and rarely have I damaged a screen yet (I'll leave myself room for a slip up).

If you have the proper tools, which is what these guys do not have, you won't have the issue; There are several plastic pieces (tools) that are used to open the plastic bezels, placing them in the space between the two parts to "open" the clips. (pushing it into the slot, etc. Am I making sense to you guys here?)

Knowing where the clips are to open them is also part of the issue, some don't, and they also use pens, dinner knifes, flat bladed screwdrivers, etc. to get at them, one slip and it goes, well you know where ... Even worse when they try to take out the lower bezel to get at keyboards, I've seen too nay with indents around the ring where I can see where a screwdriver was used, ugh.

 

Yes if you take your time repairing it then there should be no damage, but for repair centers, time is of the essence. They are usually flooded with a lot of work and they have to work as efficiently as they can causing them to pry notebooks open with the crowbar approach

ffx10000: Complain to HP about the screen and your temperatures. Escalate your case straight to a case manager. They didnt really fix anything. Demand for a replacement as what you got back isnt acceptable. Your computer will definitely fail again weeks from now.

Kudos to you as well for taking photos before sending it in

 

I mostly use a screwdriver and i haven't scratched anything. On my DV9700 which i disassembled entirely, there's only slight evidence of a screwdriver being used on the back side, where the top panel meets the casing. You really have to look for it to notice it.

Imo this is just plain ignorance, not having proper tools doesn't cut as an excuse. After all, this is their problem not ours.