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    HP tech support messed up again

    Discussion in 'HP' started by luee, Apr 22, 2010.

  1. luee

    luee Notebook Deity

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    I have a 3 mo old Compaq cq61z. A program erased my OS and the downloaded recovery disc did not work. I called them and they sent me recovery discs. They did not work I called back. Took two techs in India and Philipines a couple of hours of useless tests. Finally a third tech told me to send it to their repair site at my cost could be a bad circuit? Would take up to two weeks. A day after I sent it I get a call from one of the techs who tells me they may have sent me the wrong disc. Anyhow it came back in about a week with a new recovery disc. How can you send the wrong disc, that is all you have to do, I gave the product number, serial number and make and model number a few times?
     
    luee, Apr 22, 2010
    #1
  2. dave.ladner

    dave.ladner Notebook Evangelist

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    A "program erased your operating system"??...

    No offense. But were you trying to install?

    Things don't just "erase your operating system" by fluke. That's called a severe virus.
     
    dave.ladner, Apr 22, 2010
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  3. ajreynol

    ajreynol Notebook Virtuoso

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    I bet he had McAfee installed. it killed a ton of computers 2 days ago with an update that mistook a system critical Windows file as an infection.
     
    ajreynol, Apr 22, 2010
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  4. cbutters

    cbutters Notebook Enthusiast

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    Yeah I heard about that mcafee deal, I wonder who got fired over that.
     
    cbutters, Apr 22, 2010
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  5. dave.ladner

    dave.ladner Notebook Evangelist

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    WOW really??

    If I didn't understand the frustration of everyones trouble over that, I might find it entertaining.

    My apologies for assuming you were not smart enough to keep your OS safe.
     
    dave.ladner, Apr 22, 2010
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  6. okashira

    okashira Notebook Consultant

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    Wow. At my company, ~50,000 employee, we used to run Mcafee, until a virus crippiled out computer systems for nearly a month costing us MANY millions of dollars... we had a team of Mcafee engineers on site. This was Summer 2008.

    The final result is now we run norton. traded one evil for another, IMO.
     
    okashira, Apr 23, 2010
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  7. bigspin

    bigspin My Kind Of Place

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    Quote of the day....lol

    :D
     
    bigspin, Apr 23, 2010
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  8. vicedens2002

    vicedens2002 Notebook Enthusiast

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    infact
    Quote of the month...lol.. :D

    phew i never used Mcfee..lol
    infact nothing and my windows 7 is rocking solid..... ;)
     
    vicedens2002, Apr 23, 2010
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