HP: A falling brand

Hello All, we don't post that often, but I just want to say from a perspective of a company who sees more laptops for repairs on a component level than any other company in the country, that Excalibur is correct in a lot of what he says. However I will state this that bonding, if he is referring to epoxy placed now on the "corner of the BGA chips", he is mistaken the intention was to keep the chip from lifting during overheating. When this happens unfortunately this epoxy melts and get sucked underneath the chip causing contamination, and producing a cold solder joint. Remember 5-7 years ago laptops never had these issues, this is because they ware made with Lead solder, which no longer happens on any brand laptop. While there are numerous factors some which will always plague the laptop, period no matter what you do.

1.Design
2.Heat(due to being compact, and more powerful)
3. Solder(Lead Free Solder) has numerous known issues such as oxidation, corrosion, and becomes very brittle due to heating and cooling rapidly over numerous times.

At the end of the day I assure you it is not HP, in fact laptop business is a very small side of there business and yet they sell more laptops than any other brand. By the way in case anyone starts think, no we are not HP certified dealer(or repair center)and or HP employees. We are just giving you very independent facts. All other brands have the same issues Apple, Dell, Toshiba, Acer, Gateway, Alienware, Fujitsu, Sony, Sager(Clevo),Sony, Lenovo(IBM), MSi, Samsung, Asus, etc... We see all of these on a regular basis, so clearly it can't be jsut one!

Remember a few things when buying a laptop.... when deciding on a brand to choose you should base it on quality but also very important is parts availability. Some of the companies listed above make it so hard to get parts that you pay a fortune for them and this is intentional and they count on this to make money. This is a different way of marketing a product is counting on service repair or part sales..."Auto Dealers do it every day".

If you need help please let us know, we will do our best to help you out and guide you into the right direction, through this forum at no charge if your a notebookreview forum member.

If you have any questions about our repairs, or if someone tells you that your laptop can't be repaired and that your only option is to buy a new one, you owe it to yourself to give us a call!

Regards,

Don

 

@ParamountComputers

Hello I was referring to the now famous fault with the Samsung 7 slate... the screen of the tablet 'literally' moves away from the main body of the unit letting in dust. It starts to lift around the left bottom corner but works its way around until it gets really bad. (Screen issue only, not cpu)

 

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  Brilliant.... and how much did HP pay you to .... j/k .
  
  My experience with HP notebooks has been excellent for the most part. Aftersales support for the business class products has been great overall, although if you report a somewhat subjective issue that the techs are not familiar with, you get shafted and taken around in circles, you just gotta keep escalating like with any other company until they take you seriously.

 

yeah no problem I understood just making comment on that fact you made factual comments that not a lot of individuals do.

Regards,

Don

 

Actually I don't like them nor Toshiba's but I hate others even worse, there are laptops with every brand that I dislike. Both from a perspective or working on and design. But they are good for business and we fix them everyday, along with all other brands including Macbooks. But when you are the number one selling laptop your bound to have some issues with them. I actually own a Dell XPS M1730.

Regards,

Don

 

I believe all manufacturers have their own issues and cust. service better in some, but after looking for a laptop I ended up with "HP Spectre XT
13" for the money and all it has to offer it was one of the better deals that I could get.

I believe when you call any support agent try to be nice, you'll get further and if one can't support you, end call and try again, there is enough nice people on the support line. I did support for couple of years and tell you that I have spend a lot of time with nice people that I got softly in trouble for, but I did it because they were so nice and was able to justify my actions to my management. Try to be nice when you call, you'll get a lot further

 

HP just does not stop disappointing me lately.

They build good stuff on paper with nice design (most of the times) but failing to deliver in real time.

I got a high-end DV9700 couple of years ago, right after its warranty expired a BIOS update burned the whole motherboard, I payed $350 to get that motherboard replaced, it lasted 8 months until the nVIDIA chip burned out in the new motherboard.
That lead me to buy a new Envy 17. Do not even ask how many times I replace it until I got a proper one. Which now started to randomly facing CPU issues as my i7 max-out in random phases.
I got my cousin a DV6 with Sandy Bridge. She has it 14 months and the cooling system just stopped functioning.

I also got an All-in-one printer that I replaced twice until I get one that does not jump the paper.

A friend also got Touchsmart 27'' with Intel i3 and Intel graphics that specific model had a major issue in flash videos including YouTube. It took them 5 moths to release a video driver update to correct this issue. Intel vanilla drivers was not supported for that model so he needed to wait for HP to released a new package.

 

I have 2 HP machines that are DEAD. one from 2009 and one from 2010. The 2009 DV 6X00 no longer even turns on. the DM6V webcam intermittently works and the battery no longer charges. It also ramdomy reports hardware failure and to call HP.

By comparison my Dell Vostro 1400 from 2007 still works and my Stuido 1558 from 2010 not only works but the 9 cell still gives me 4+ hours of run time on a i5 520m and radeon 5470... also have a vostro 1510 that works but needs a new battery...

 

if the can't be trusted in the consumer line, what makes you think a person should trust their business line?

 

lol......okay.........if they cannot be trusted in the consumer market, why in the world woul i spend more money on another one of their machines?

Logic fail, please try again...

BTW all of the Dell machines listed above were under $1k except for the studio.... and they are all still kicking..

 

From page 1.



All oem companies have issues... ALL OF THEM! ...Not just HP. You're basically BLIND TO THE TRUTH if you think otherwise.

For example: Samsung recently released the Series 7 slate and every single one has a screen separation defect so what did Samsung do? Nothing. Nada. Ziltch. Return the tablet and if you're lucky the replacement will have the new bonding which still doesn't fix the issue 100% of the time.

Dell, Acer, Samsung, Sony... all have issues. The last few machines I've owned

Samsung 7 Slate: Screen problem
Toshiba Z830: Non-stop fan
HP 8460p: Stupidly crazy fan
HP 2560p: No problem at all
HP 5330m: No problem at all
HP Envy 13: No problem at all
Dell Latitude ST: No problem at all
Dell Duo: One experienced a failed hard drive (Hardly Dells fault) and the other sometimes fails to turn on.
Acer 8920g: Screen failed twice!
HP 2740p: No problem at all

The list goes on and on.

P.s. The warranty only lasts for a year and I pretty much expect nothing more from any of them these days. You want quality then get an Elitebook and ADP warranty.
P.P.s. Most of the latest HP models have quite an aggressive fan profile so most models won't suffer from overheating unless it's a quad qm mobile cpu

 

^ no one said Dell does not have issues, the difference is they handle themselves a lot better and their machines generally last longer.

and LOL at the guy who said reading comprehension fail....no wonder our society is so messed up, people thinking like that.. if I cannot trust you with the little things (consumer products) then there is no way I am going to trust you with a business product.

Thats like saying I bought a GM and it was crap so now I am going to buy a cadallac......

 

Hello all,

I tried to clear this up in other posts, and I cant believe this debate is still going on after all that has been said! People I have said this numerous times it doesn't matter which you buy they will all eventually have problems. Read my posts...but you can repair the issues simply buying another board doesn't fix the problem..HP, Dell, Toshiba, Apple, gateway, Acer, etc... Don't make new runs of the same boards, don't think your getting a new one with no issues because they resolved it. Not gonna happen.

I do this everyday and I know a lot of people say this but we repair over 20-30 laptops a day no one in the US does this on a component level. There are very few companies who do this type of work in the US, and there are now companies popping up everywhere claiming to do component level repairs and just swapping boards out. Well we do this but no one has to take my word for it, because we have now started a new training program. This new Component level training is the only one of its kind in the US, specifically directed at Laptop Repair Companies. You can check our website for more details. I will give my IM to K-tron, who if someone has issues that need to be resolved and cant be through this forum, he can contact me with the issue and I will do my best to resolve the issue. Just keep in mind I'm extremely busy and very rarely have extra time whcih is why I can't post that much.



Link: Component Level Repair Training

Regards,
Don

 

HP Envy 15t-1000 CTO, bought 9 of October 2009, the day Windows 7 was officially launched, and the Envy line reintroduced to the market.

Besides some scratches and the paint wearing off near the USB plugs, and some darkened areas on the palmrest due to heat+paint+oil, the temperatures on my laptop, which runs 24/7, it never sleeps, use it for Solidworks 2012 and rendering with it.

3 years, and the i7 and 4830 in it still perform wonderfully, the screen is very good too, and the general state of the laptop is pretty decent. I've changed the thermal paste twice already, and the battery is pretty much worn out, but that's replaceable. I fear that an integrated battery after 3 years will suffer greatly. My temperatures rarely go above the 60C mark, only while rendering do I ever reach 92C then the 2 CPU fans kick in and cool it down to 82C and remain there.

Also my wireless F4500 printer works perfectly even after 2-3 years as well. Gets online quickly, prints fast, and works great with my PC.

For those who remember, this laptop has 3 fans in it, and to this date, after quite a bit of tunning from my part and whatnot, the laptop runs cool and well, even today. In other words, for me, HP has been wonderful and I would most definitively buy another HP product again (looking at the Envy 15t-3200 CTO).

 

I was one of them because of the issues i had with my dv6000 & 9000. however after looking at the envy series i think the 14" spectre is my next purchase. then replace my 17" aspire with an envy 17. i hope Im not burnt again.

Sent from my SGH-T989D using Tapatalk 2

 

Well mine is still going..Hp dv9500 from 2007...It did suffer the nvidia meltdown which is their faults no HP's..I sent it off and had it repaired and they also did the fan mod so it runs all the time..Thats the only problem I have had..Except the battery is about shot now but its over 5 years old..I may get a replacement is someone can recommend a good source..I was thinking of lap top battery one..But I may just wait and get a new hp when Windows 8 gets rolling good and everyone sees what it is going to do..