HP-London support making me cry..

Guys, I’m still not able to send y laptop to HP-London for the repair, although doing communication with their technicians on email almost daily.. this can show how much HP sucks.. Does anybody on this forum know how to approach HP-London higher authority? I'm in continuous pain since i purchased this laptop first in formatting and installing windows then fan noise, keyboard keys.. and now LCD.. Overall I haven’t use my laptop since last 4 months.. with continuous trouble as well..so can somebody help me out here.. i want replacement of my laptop with extended warranty which I’ve lost not using it.. Do u think HP will do this?

Advices & recommendations plz, anyone?

Notebook:
HP Pavilion dv5000t
1.8 Ghz Core Duo, 1 GB Memory
Date of Purchase: May2006
Place of Purchase: Jeddah, Saudia Arabia
Place of Repaire: London, UK

Many thanks
Faraz

 

Suggestion #1... Please EDIT your orginal post with your systems specs in the BODY of your post instead of in your "sig" (sig's" change on most boards when someone changes their "sig"..). someone posting alot of good info, taking alot of time to "help".. then the OP changes his "sig".. and all the info, fixes suggestions aren't linked to what was being talked about... Which #1 wastes everyone's time who took the time to "help" the OP, and 2 , will totally confuse someone else "looking" for a fix to a problem later on.
(Makes most thread totally useless if the model number/specs are posted in the "sig" and the "sig" is changed.)

Suggestion #2, Keyboard problems?... you need to post, add your info to the "database" currently being worked up in this thread:

http://forum.notebookreview.com/showthread.php?t=57325&page=12

Extending the warranty?.. unless the unit has been in the shop for the past 4 months unlikely.

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Well both of your suggestions accepted! and i see a valid point in them.. BUT heres my reasoning, i set my sig when i ordered this crap and was very happy, second the question i asked in the post was how to approach HP-London Support in general instead of finding the solutions of the problems as its not in our hand now.. only hp support can solve it.. anyway.. thanks for the reply and no offense plz.. u gave ur reasoning i gave mine

 

What kind of system are you talking about? "sig" is no longer there, and the info hasn't been edited into the first post. Why delete the sig altogether?

(Once you "log-in", select the "edit" button, add the info into the body of the first post, then "save")

Knowing the "model" being talked about, the specs, how "old" it is "helps'... as it stands right now someone reading your post would not know how "old" your system is for example.. if it's a "current" model in your region....

While you are correct that it's up to HP tech support on a course of action, and YOU are not looking for suggestions or solutions the info does make a differance on the way to handle your problem.... and believe it or not the info may prove "helpful" to someone else... instead of just YOU.


CUT and PASTE of the info doesn't take long..

Once you do that, you're more likely to get better advice on how to proceed.


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I hope things are oke now.. as u advised..

 

farazfastian,

Place of Purchase: Jeddah, Saudia Arabia
Place of Repaire: London, UK


With most mfg's, the unit has to be returned to the country of purchase to effect repairs.

(Google something called "Grey Market" goods.)


Let me ask you this, you say you have been in daily e-mail contact... What are they telling you as the reason for "not" being able to send the unit in for repair thru the London, UK repair?


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well they are not saying that they'll not repair it.. infact 2 months ago i sent the same laptop for repair..but arranging a repair with hp-london is horrible.. actually its not hp here.. they v given repair contract to some company.. and they are worst..
btw can u explain.. if u'v to v a repair from the country u purchased then wats International Warranty?

 

Ah,,,


So the problem's not with HP, but with the repair shop?

On the repair, contacting them.... do they have a website /online "chat"? I ask because having something in writing from them is a "plus" when repairs drag on, cannot be effected in a timely manner. Most countries have "lemon laws" giving the consumer "rights"... (The repair has to be done in a timely manner) so having commucation in writing is a "plus'... I would assume you've saved all your e-mails of course...

On the "International" warranty you refer to your unit may indeed have such... but most all mfg on "consumer" grade items require the return to the host country. It's only a "business" models that you have a true international warranty..


BTW: On that company which is the worst.... Most companies have several differant repair shops you can choose from... You'll have to contact HP to see if they have another shop you can use.

I'd contact them in a way that gives you a written record of your concerns... and their response back.

You might try finding the "Executive" offices for HP that services your area.... That's what I did.

 

Well I’m continuously keeping HP-USA in sync by keeping them in CC list in all the communication with the local service center so they know everything and it was HP-USA who gave me the link to contact this local service center. Anyway just today they came at last and took my laptop, now lets see how the repair goes.. i don’t know what i will do if problem still persists God for bid..

 

well i just got my laptop back.. and something worst has happened.. there are 2 major scratches on the top of my laptop and few on the left side.. moreover noisy fan issue still there.. but yeah they have changed the keyboard and LCD.. do you know.. what should i do in case of these scratches i mean how should i proceed? many thanks

 

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Seems to be a common theme.... unit is sent in for "repair"... and it comes back damaged.

Suggest you read thru that above link for suggestions on how to approach HP on "damages" while in their "care".

I'd suggest you submit before and "after" pictures of unit... assuming you were smart enough to take pictures of the unit before it was sent in.

If not, find a old newspaper that shows a Headline, a date, take a picture of unit, then photoshop out the scratches.... Then right a current Newspaper, showing headline /date for the "after" pictures showing the damage.

Maybe submit the pictures to HP direct, ...ask them if that is how they "repair" things. Request that the unit be either repaired with everything working and cosmetic damage fixed.... OR a new unit sent out to you.


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BTW: There is also finally a thread/poll/database or whatever you what to call it within the thread I posted above in which the moderators are requesting info from people on so-called repairs... People getting the run around.. I had mentioned several times within that thread that people need to post DETAILED info, place of purchase, time frame, vios, hardware revision and make this info PUBLIC,... otherwise HP is never going to "take care of" people with the dv8000 series with keyboard problems...

Hopefully that database will expose HP not effecting repairs properly and force them to fix people's units..)


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