Hdx18/dv8 Lcd

Hi all,

I somehow have a nick on my HDX18 LCD. From what I can see, the LCD is actually behind the front bezel. I did a google and there's only one place in the net (Pchub) I can purchased a front bezel ( http://www.pchub.com/uph/laptop/354-49242-14437/HP-Pavilion-HDX-X18-1000-Series-LCD-Front-Bezel.html) The store is in Singapore and it is a used part. There's no guarantee that the part is scratch free.

Does anyone know whether the LCD front bezel can really be replaced and anywhere else I can find the part. HP don't have them and they insist on replacing the WHOLE LCD instead of the bezel. I'm running out of options...

 

were you ableto find a part number for the particular piece you want to replace? look at the dv8 user and service guide(s) - they should have a breakdown of the entire laptop, every part should be labelled and numbered on there. that way, you can at least find that part # and maybe contact hp (or another company) and only order that instead of the whole unit.

fwiw.

 

I don't think the part exist in their system. I even asked the support person. My laptop came back from HP without the LCD fixed. What is worse is that there's a new scratch! I'm elevating it to the supervisor. I was willing to live with the original scratch but a new one from HP is not acceptable.