Help!! laptop shutting itself off. looking to get new processor

I just got my laptop back after a big headache with the motherboard...
It powers on for awhile but when i try to play any games it shuts off by itself. I called up HP tech and they suspect it to be a faulty processor. When I try to run the memory test the laptop shuts off by itself too. What are my options for upgrading cpus? I've got a dv5-1003. FE764ua. the processors that's in right now is an AMD turion x2 64. Also I'm only running on 2 gigs of ram when it originally came with 3. The laptop won't boot on if theres a ram card in the second slot.

 

Please tell me it is under warranty

 

Apparently there was liquid spill or some bs they gave me so they wouldn't replace my motherboard under warranty. Plus, HP wanted 800 to replace the motherboard when i bought a brand new one from them for 120 and had it installed professionally for 120.

 

If it isn't (under warranty) check temperatures using HWMonitor. Intel CPUs shut off the computer at 100C, not sure about AMD cpus, but there is also a threshold.
Check if the CPU fan is running, because it might need to be replaced or just plugged in. If the fan is fine, clean up the CPU and maybe apply some thermal grease.

 

If there was no liquid spill then I'd suggest trying to box it out with them. Also maybe try the Better Business Bureau for help in boxing it out with HP.

 

agreed, sounds like heat. Maybe they popped the CPU to take a look and then replaced it without adequate cooling paste between the cpu and heatsink

 

Yes, but that doesn't explain the system not booting with two sticks of RAM in it.

 

Temp runs from 55c just surfing the web and 60 to about 72 when playing videos or a game. The fan runs fine. There is only the 2 gig ram that's in the top slot. when i put another ram stick in the bottom slot the laptop wont boot up and the capslock and the scroll button just flashes 3 times.

 

Those temps are fine. A little warm when playing games, but nothing that should cause it to shut down.

I'd seriously suggest trying to fight it out with HP if you genuinely didn't have a liquid spill incident

 

That's what the hp tech said. Then he suggested it might be a problem with the cpu. I tried the memory test and everytime that starts it fails after completing about 5%/

 

I know that is what the tech said; I am simply saying that if that did not happen that you should challenge them on it.

What happens if you move the RAM from the bank it's in at the moment to the other bank?

 

First off, a very common way to get out of warranty repairs is to claim 'liquid damage.' Be honest with yourself, and if you haven't spilled anything on it...tell them to provide proof or restore your warranty. If they don't do that, usually a small claims suit for the value of the laptop is a good start.

50-60 temps are fine, and I don't think the processor would be the problem. Unless the temperatures are spiking very fast, and causing the laptop to trigger fail safe mechanisms.

What really gets to me is that your 2nd RAM slot doesn't work. That tells me the motherboard has internal damage more likely than not.

Regardless, you are looking at either a new processor or new motherboard...or both. I would really try to squeeze HP into restoring the warranty and getting them to fix it. For the amount of money repairs might take for this laptop, you might want to consider taking your business elsewhere.

 

Thanks Greg, that is exactly what I have been trying to say, but, well perhaps not as elegantly as you have put it.

Why fork out more money to fix a problem that was not created by you.

 

Well, it's a brand new motherboard from HP. When I switch the ram to the other slot the same problem occurs, and I am unable to boot the laptop up. I did spill a little water on the keyboard when I first bought the laptop about a year ago, but it has lasted me this long.

We are getting a little off topic here. I just wanted to know what my options were to replacing the cpu, or if its even replacable and not soldered.

 

If the motherboard is brand new from HP but the RAM wont work in the second bank then take it up with HP. I mean, it was the old motherboard that was involved in the liquid spill, and the new motherboard will have it's own warranty.

 

Are we walking SHUTS DOWN or REBOOTS

These are two different things.

 

shuts down. i have to manually turn it back on. And when i do so after it shuts itself down, it'll just shut down again after 20 - 30 seconds.

 

I have to say that is puzzling--bad ram does not usually cause a shutdown, but a restart. Everyone else seems to think it is something else so perhaps I am barking up the wrong tree.

I assumeyou have switched the ram into opposite slots?

 

I advised them to try that, and it wont boot with it in the other bank.

Return the motherboard; it's faulty. If the RAM worked before, it should work again. Either it was supplied faulty, or the people that did the installation messed up is my guess.

The CPU is not soldered in place generally; do you have a model number for the board and we should be able to figure out about the possible CPU options. I'd strongly suggest trying to get that board tested somehow, be it through the people who did the installation or HP under the motherboards warranty.

 

It sounds like bad RAM to me. Are you using RAM that came with the notebook from HP or did you upgrade later? Sometimes cheap off-brand memory skips expensive frills like testing. I've had third party RAM work fine when only 1 slot is in use but fails when used in pairs. I solved that problem by switching to Crucial RAM but I've had good luck with G.skill on desktops lately.

 

When the lights blink three times, stop for a moment, blink 3 times, stop for a moment, repeating it is an error code for faulty memory. Those temps are just fine. I have a feeling you should try to reset the memory (take the sticks out and leave them out for a few minutes to discharge any static) and if that doesn't work then I would try replacing the memory. As for the shutting of when gaming it sounds like a faulty temp measure on some part in your computer. Also, like everyone is saying, if you didn't spill on it or anything fight it out with hp, contact the better business bureau, etc.

 

They didn't say anything about the lights blinking? And they've already said that a spill did happen.

Can't hurt though, the whole resetting RAM thing that is

 

He did say about the lights blinking... Rub the RAM's pins with a pencil eraser then use a piece of cloth to wipe off all the residue. That should clean them. If both sticks of RAM still do not work at this point, send the mobo back.

 

I've always hated HP for the way they'll claim water damage for everything they do to ones laptop.

Fortunately, I have not yet had the issue, as I'm on my 1st laptop, however, being a tech myself, I have already dissassembled it and taken good (meaning macro, not that typical blurry crap most take)of my componants.

Basically it's this, IF I ever have to hear that crap from HP in the future concerning my gear, then I'll immeadiately post pics of the thing to them and claim it was taken prior to shipment ... case closed.

To youe issue, I agree, bad DIMM, try getting some corsair ram for it and retry, if not work you can return ,,,