Help me voice our opinion to HP about driver and software support issues!

Hey all,

I was talking to HP customer support for literally 2.5 hours about the drivers and software situation.. (I called them because I can't install HP CoolSense on my laptop at all after upgrading to Windows 8).. Also we need better AMD Radeon drivers from HP!

The guy ended up telling me that he tried to find different solutions and contacted a lot of higher level people, but it was a no go..

He did write a ticket about the issue, and he also gave me an e-mail for me to write to about the driver and software crappy support issue! So I thought I would share it to all the people that has an HP laptop that are from 2011 (That aren't officially supported for Windows 8), and to the people who just want to voice their opinion for better drivers (especially the graphics drivers)..

The e-mail that he gave me is this 30.HPfeedback[at]hp.com

Please, do e-mail them and tell them that it's not fair not to support us with "older" models and that we paid a lot of money and we expect to have at least SOME support from HP! And/or e-mail them to have better drivers! Or update the drivers periodically..

Thanks in advance,

 

You are not alone. I have been talking to these operators. Asking them for Windows 8 driver on my HP Pavilion DV4-3006tx. Some of them promised me that they will release it 1-2 weeks after the day which Windows 8 officially released to Public (26 October). The day has passed. And here is the latest promised from one of the HP operator:

[Thursday, November 15, 2012 1:37 AM] -- Sandeep Singh D says:
Thank you for the information.

I understand from the problem description that are not able to install HP support assistant.Correct?
[Thursday, November 15, 2012 1:38 AM] -- Arafat Ali says:
Yes
[Thursday, November 15, 2012 1:38 AM] -- Arafat Ali says:
the solution given by the operator didn't work. I managed to solve it by myself.
[Thursday, November 15, 2012 1:38 AM] -- Arafat Ali says:
You can close the ticket.
[Thursday, November 15, 2012 1:39 AM] -- Arafat Ali says:
Thank you very much
[Thursday, November 15, 2012 1:39 AM] -- Arafat Ali says:
Well, before that, I have one question regarding to the windows 8
[Thursday, November 15, 2012 1:39 AM] -- Sandeep Singh D says:
You are welcome.
[Thursday, November 15, 2012 1:39 AM] -- Arafat Ali says:
Does this unit support Windows 8? When HP will release the driver for this unit ?
[Thursday, November 15, 2012 1:40 AM] -- Sandeep Singh D says:
The drivers will be released shortly,please keep checking the driver for your Notbook.
[Thursday, November 15, 2012 1:40 AM] -- Arafat Ali says:
shortly ? im glad... to hear that...
[Thursday, November 15, 2012 1:40 AM] -- Arafat Ali says:
why are you so sure about that ?
[Thursday, November 15, 2012 1:41 AM] -- Sandeep Singh D says:
The drivers will be released in 2-3 weeks.
[Thursday, November 15, 2012 1:42 AM] -- Arafat Ali says:
Did you mean the driver will be release 2-3 weeks later for this unit ? Please confirm on that.
[Thursday, November 15, 2012 1:43 AM] -- Sandeep Singh D says:
Yes as we are from technical support we can just tell you the approximate time.
[Thursday, November 15, 2012 1:44 AM] -- Arafat Ali says:
Ok, I noted this conversation.

[Thursday, November 15, 2012 1:44 AM] -- Arafat Ali says:
I will wait about 2-3 weeks later. That means the driver will be release before 9th December 2012.
[Thursday, November 15, 2012 1:44 AM] -- Sandeep Singh D says:
Sure Arafat,any other technical issue.
[Thursday, November 15, 2012 1:45 AM] -- Arafat Ali says:
Am I right ?
[Thursday, November 15, 2012 1:45 AM] -- Arafat Ali says:
Please give the final confirmation. Then we can end this conversation
[Thursday, November 15, 2012 1:46 AM] -- Sandeep Singh D says:
Yes the drivers will be released in another 2-3 weeks.
[Thursday, November 15, 2012 1:46 AM] -- Arafat Ali says:
Thanks.
[Thursday, November 15, 2012 1:46 AM] -- Arafat Ali says:
Have a nice day.
[Thursday, November 15, 2012 1:47 AM] -- Sandeep Singh D says:
Have a nice day ahead too.


I assume this is another liar. Let's see how before 9th december.

 

Today is 9th December and still no driver..