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    Help please HP Pavillion

    Discussion in 'HP' started by kazzyb, Nov 12, 2008.

  1. kazzyb

    kazzyb Newbie

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    Hello !
    I am new here and desperate for help.
    I used my friend's laptop HP Pavillion zd7000 (zd7383ea) . All was working fine until i the system stalled and there was no other way to shut it down other than removing the battery pack. :-( This is my problem....The laptop starts up but the screen remains blank (bluish colour) the HP welcome page doesn't show up anymore. I have read at hp.com that i need to remove ram :confused:
    I am totally inexperienced and do not want to open up the laptop as this could cause further damage.
    I am so totaly worried and i know i will get into real trouble as this is not my laptop. Is there any other way of getting it started???

    Please smeone help....i am desperate :(
     
    kazzyb, Nov 12, 2008
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  2. cjcerny

    cjcerny Notebook Consultant

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    Removing the RAM from a laptop is usually very easy. Just remove the hatch on the bottom of the laptop for the RAM by removing 2 screws, then pop out the RAM by pushing on a couple of tabs. Re-insert it in the same fashion. Very little you can do to break anything other if you pay attention to what you are doing. I cannot say whether or not this will solve your problem, but I thought it was worth saying that removing RAM is nothing to be afraid of.
     
    cjcerny, Nov 12, 2008
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  3. kazzyb

    kazzyb Newbie

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    Thanks. I will do this as the last resort.
    The strange thing is i can hear the xp start up music faintly in the back ground. Have i pressed the wrong key? Is it just a matter of pressing a key? Maybe i clicked on someting to do with projection work or soemthing (that the image shows up somewhere else instead of the pc screen, or something???) I have no clue about this laptop.

    Pleeaasseee hheeellpp :-(
     
    kazzyb, Nov 12, 2008
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