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    Hoping HP research and development team to respond...

    Discussion in 'HP' started by PlanetEarth, Sep 2, 2008.

  1. PlanetEarth

    PlanetEarth Notebook Consultant

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    Hi. I know there are some people who feel uncomfortable when they put their left hands on the palmrest area of their noteboks. Most of you know that this is the heat from the hard drive. But, why???

    a faulty hard drive? HP design flaw? motherboard problem?

    Why do some HP notebooks have this problem while others don't even if they are the same model? I'm trying to make HP answer this question.

    I sent an e-mail to HP Customer Service, which said it would send mine to the HP research and development team, which then should investigate this if they take it seriously or should respond to me with an explanation. (I was tired of dealing with those HP Customer Service agents who have no idea about it, so I requested them to direct me to the HP research and development team. I hope it works.)

    I have the dv4t, and some of you might know me if you have read the dv4t forum. I returned a dv4t with the T9600 to get one with the P8600 (also hoping to get a hard drive that runs cooler than that of the previous one)
    Of course, my hope dashed. I'm getting used to the heat on the left palmrest area, and my Zalman cooler will come to my home tomorrow. I know that temperatures like 53 degrees don't affect the function and performance of the notebook or hard drive, but this heat really makes me uncomfortable. Anyway, once the cooler arrives, I won't have to think about this heat issue (at least at home). However, my curiosity is making me desperately find out what builds up the heat from the hard drive.

    Some notebooks like the dv2000 series and the dv4t have this issue. I can understand that there are too many things pacted into a small 14.1-inch notebook, but it seems like some people don't have this problem even with the same model.

    How many people have this problem?
     
  2. santa-u2

    santa-u2 Notebook Consultant

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    t9400 here in dv4t
    with cooler, my HDD runs at 37
    without cooler, HDD runs at 42-43

    edit:
    did you ask for an exchange, like exchange another dv4t, u might have a lemon though..
    for I experienced, the dv2700 series are worse.

    another reason might be the climate/weather. where do you live?
     
  3. PlanetEarth

    PlanetEarth Notebook Consultant

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    Yes. I asked for an exchange. I exchanged the dv4t (T9600) with another one that has the P8600. It has two problems. The first one is, of course, the hard drive temperature. The second one is the fixed minimum temperature of the CPU. I didn't mention this in this post, but my CPU somehow can't detect temperatures below 38 degrees Celsius. So, even if the actual temperature of each core is below 38 degrees Celsius such as 32 degrees Celsius, programs showing CPU, GPU, and HD temperatures say that it is 38 degrees. Anyway, the second one is not a big deal as it doesn't affect anything.
    But, I asked HP for possible solutions to fix the second one also. Maybe, it is BIOS? I don't know...

    No, climate or weather cannot be a factor. I live in a city near Seattle. The last few days were autumn days... Also, cimate or weather can't increase the hard drive temperature by 10 degrees Celsius unless you're in an extremely hot place. Seattle is not like that.