How Was Your Experience with HP Customer Service?

Rate and Share your Customer Service Experience with HP
Was it good, bad, terrible, great?

I'll go first: I first bought the a dv8t quad during the Cyber Monday Event. I attempted to set up the laptop but do you know what? The keyboard was damned broken. Pressing a key did not give a response or anything. It just did not work. The HP Exchange process was the worst thing ever. If it wasn't for the good deal, I would have NEVER EVER EVER bought an HP EVER again!!! I spoke to HP CS multiple times. And do you know what? I returned my laptop last week and HP give me the shipping label, WITH THE WRONG BARCODE. So FedEX lost my package and then HP canceled my return. I spent countless hours talking to HP to resolve this problem and now its okay. However, my original exchange was suppost to ship on Jan 26, NOW ITS FEB 6TH!!! HP is a load of crap. They didn't even compensate for all of this.
I will never buy a laptop from them again.
My Experience was horrible.

 

Dealing with HP customer service is an exercise in frustration, but I find that if I keep calling back until I reach someone in the US, that helps immensely. Also, I always ask for someone at the next higher level, trying to escalate my problem to someone with actual authority to fix the problem. I always get the person's name and take detailed notes while the technician or service person is either giving me information or trying to fix a problem, because it serves as an excellent record, in case something goes wrong after the call (which it very likely will).

 

great they had a ups box here same day , returned it day and a 1/2 later in perfect shape . On my other laptop tech service worked with me until the problem was resolved , needed a bios update , took 5 days of work , about 1 hour on phone , several e mails . A pleasure to deal with

 

When my 8510w went into service (due faulty motherboard) it took almost two working days from the time I left laptop at the service center to the moment I picked it up (wednesday late afternoon -> friday noon). I didn't want pickup service as it would have been slower

 

Excellent.

A BIOS update failed and bricked my zv5000z a few years ago; I called, arranged for service, and they sent me an overnight box. I sent it out on a Monday and got it back Wednesday.

 

good for the most part (the chatting support)

first time, they sent me a recovery cd free of charge ( i guess that's because they have to, since their software doesnt really work for me)

second time, i forgot what i needed help with LOL but i was satisfied (y)

third time, a big no no. their solutions were "mistakes waiting to happen" as she recommended restoring to factory default settings/formatting hdd/etc when a software would NOT uninstall............

and strange enough, all the representitives i've chatted with were from the middle east area,

 

I told them not to address me by my first name and the mofos did it anyway--yes hospitality professional here. Overly familiar with clients is inappropriate.

Thank for reminding me I need to write a complaint letter to the higher ups.

Other than that, they responded to my requests with efficiency.