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    How long does a return take?

    Discussion in 'HP' started by Kalookakoo, Jul 4, 2011.

  1. Kalookakoo

    Kalookakoo Notebook Evangelist

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    Does HP wait until they receive the laptop before they reimburse you? Or do they reimburse you as soon as they know it's on its way?
     
    Kalookakoo, Jul 4, 2011
    #1
  2. abaddon4180

    abaddon4180 Notebook Virtuoso

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    They have always reimbursed me the day they received the laptop. I don't know if they have more than one returns center but the one I always sent them to was relatively close to me so it only took a couple of days to get there.
     
    abaddon4180, Jul 4, 2011
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  3. everythingsablur

    everythingsablur Notebook Evangelist

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    As above, almost all companies will provide the refund after receipt and verification of the item.

    I don't know of anyone who provides a refund on returned goods without having the goods. That's an awfully foolish fraud risk for any company to do. I could be sending them a box full of old clothes for all they know.
     
    everythingsablur, Jul 4, 2011
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  4. dave1812

    dave1812 Notebook Deity

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    My two Amex credits went through the day that Fedex received the 2 laptops from me. Very fast service!
     
    dave1812, Jul 4, 2011
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  5. dirtyfingers

    dirtyfingers Notebook Consultant

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    If only I were that lucky... I cancelled my original order 2 hours after I made it because I decided to go with the 1080p screen. That was 16 days ago and I still havnt gotten my refund yet. After hours of going back and forth with customer service I finally got $100 credit refunded, but if I dont get this refund back very soon im gonna have to try and work some more out of them. I mean this laptop should have never even been built, they are just wasting their resources. No wonder the build dates have gotten to be so bad.
     
    dirtyfingers, Jul 5, 2011
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  6. saturnotaku

    saturnotaku Notebook Nobel Laureate

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    I had a similar experience. I canceled an order that was in production for a couple weeks but was delayed due to parts shortages. After making my intentions absolutely clear and waiting a couple days, HP was able to cancel the order, sent me an e-mail confirmation, and said that my money would be refunded in 5 business days. After giving them a bit of extra time beyond that, I ended up disputing the charge with my credit card company. They gave me the credit, and I guess they got it back from HP because I've not heard anything since then.
     
    saturnotaku, Jul 5, 2011
    #6